Conversational Ai - Developer - Manager

Required Skills:

• Familiarity with the Conversational AI domain conversational design & implementation customer experience metrics and industryspecific challenges

• Understanding of conversational (chats emails and calls) data and its preprocessing (including feature engineering if required) to train Conversational AI systems.

• Strong problemsolving and analytical skills to troubleshoot and optimize conversational AI systems.

• Familiarity with NLP/NLG techniques such as parts of speech tagging lemmatization canonicalization Word2vec sentiment analysis topic modeling and text classification.

• NLP and NLU Verticals Expertise: Text to Speech (TTS) Speech to Text (STT) SSML modeling Intent Analytics Proactive Outreach Orchestration OmniChannel AI & IVR (incl. Testing) Intelligent Agent Assist Contact Center as a Service CCaaS Modern Data for Conversational AI and Generative AI.

• Experience building chatbots using bot frameworks like RASA/ LUIS/ DialogFlow/Lex etc. and building NLU model pipeline using feature extraction entity extraction intent classification etc.

• Understanding and experience on cloud platforms (e.g. AWS Azure Google Cloud Omilia Cloud Platform NICE Salesforce etc. and their services for building Conversational AI solutions for clients

• Expertise in Python or PySpark. R and JavaScript framework.

• Expertise in visualization tools such as Power BI Tableau Qlikview Spotfire etc.

• Experience with evaluating and improving conversational AI system performance through metrics and user feedback

• Excellent communication and collaboration skills to work effectively with crossfunctional teams and stakeholders.

• Proven track record of successfully delivering conversational AI projects on time and within budget.

• Familiarity with Agile development methodologies and version control systems.

• Ability to stay updated with the latest advancements and trends in conversational AI technologies.

• Strong strategic thinking and ability to align conversational AI initiatives with business goals.

• Excellent project management skills to prioritize tasks manage resources and ensure project success.

• Knowledge of regulatory and compliance requirements related to conversational AI applications

• Experience in the telecom industry or a similar field

• Familiarity with customer service operations and CRM systems

• Certifications in AI project management or related areas

Nice to Have:

• Familiarity with data wrangling tools such as Alteryx Excel and Relational storage (SQL)

• ML modeling skills: Experience in various statistical techniques such as Regression Time Series Forecasting Classification XGB Clustering Neural Networks Simulation Modelling Etc.

• Experience in survey analytics organizational functions such as pricing sales marketing operations customer insights etc.

• Understanding of NoSQL databases (e.g. MongoDB Cassandra) for handling unstructured and semistructured data.

Project Delivery and Management:

• Work closely with the practice leadership in leading the team and developing capabilities

• Foster a collaborative and innovative work environment to drive the teams success.

• Manage and oversee endtoend project delivery navigate complex data concepts and ensure accomplishment of timelines and objectives

• Work closely with practice leadership to build proposals RFP and accounting for budgetary plans

• Lead and advise consultants/clients as a SME to formalize solutions data sources datasets data & use case clarifications that are to get a strong hold on the business solution

• Translate business needs into data science solutions and actionable insights

• Drive and conduct analysis using advanced analytics tools and coach the junior team members

• Implement necessary quality control measures in place to ensure the deliverable integrity

• Validate analysis outcomes recommendations with all stakeholders including the client team

• Build storylines and make presentations to the client team and/or PwC project leadership team

• Foster a collaborative and innovative work environment to drive the teams success

• Collaborate with clients to understand their business goals and challenges in the Convo AI domain

• Communicate complex concepts to technical/nontechnical stakeholders.

Firm development & Intellectual Capital development:

• Contribute to research white papers blogs and other IC development activities

• Contribute to the knowledge and firm building activities

What we offer:

• At PwC we care for the mental & physical wellbeing of our people and respect the flexibility that is needed in these difficult times. Keeping these factors in mind we have introduced policies around WorkfromHome. Anywhere and flexible working hours.

• Midyear appraisal cycle to reward performance on time

• Opportunities to solve problems which matter to our clients and have a strong longlasting impacts

• Continuous learning and upskilling opportunities nurturing you to become a better leader and consultant of tomorrow. We provide you access to Massive Online Open Courses (MOOC) at no cost.

• A world class leadership to guide you on gaining expertise across various functions and a top notch

• Diverse peer group to support you throughout the journey

• Interaction with the senior client leadership and a chance to meet them in person by visiting client locations (as needed) and/or permanent relocation