Customer Service Agent

Description

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CUSTOMER SERVICE AGENT (BILINGUAL)

Eye Health MD (an affiliated entity of Vision Group) is a specialty eye clinic offering advanced eye care services and cuttingedge technology. It is a leader in its industry providing worldclass eye care and treatment. Our advanced eye care clinics provide specialized services to patients with serious eye conditions such as cataracts macular degeneration glaucoma and other conditions that require special care.

Join our team where ourGreat Place to Work certification represents our commitment to creating a supportive and inclusive culture for every member of our organization.

A look at your benefits

• You hold a permanentfulltimeposition 40hrs / MondayFriday).
• You benefit from afree LASIK surgery3 weeks of vacation3 sick days1 floater&1 wellness day.
• You benefit fromgroup insurancetelemedicine&RRSP match.
• You work with experts in Ophthalmology & you can count yourself as a team member of one of Canadas Best Managed Companies.

Your tasks at a glance

• You handle customer inquiries (both by phone and email) and respond to patient questions concerns and requests in a courteous manner to ensure complete satisfaction.
• You create and manage patient files while providing impeccable customer service.
• You provide patients with all appointment information.
• You manage the voice mailbox and the different reminder lists.
• You enter necessary and updated patient information into the computer system.
• You receive external referrals and make appointments for these patients.
• You will be crosstrained for the receptionist position (once you have completed your initial training).

A clear view of your assets

• You have experience as a customer service agent receptionist medical secretary or administrative assistant AND/OR have excellent customer service skills.
• You thrive in a fastpaced dynamic environment.
• You are comfortable with computers technology and Microsoft 365 (knowledge of EMR systems is an asset).
• You demonstrate strong customer orientation and emotional intelligence.
• You stand out for your organizational collaborative and autonomous skills.
• French is required:You have excellent communication skillsyou speak Englishet franais galement(advanced intermediate level of English required due to the nature of the tasks or interactions with our Englishspeaking patients).
• Schedule:You are available to work Monday to Friday from 8:00 am to 4:00 pm (with some flexibility for possible schedule variations).

Address Decarie clinic: 8000 Decarie Blvd. suite 440 Montreal QC H4P 2S4 accessible by metro (de la Savane) bus and car.

From our point of view

Whatever your profile we are above all looking for someone beyond the CV since you can benefit from inhouse training. Only your motivation and your desire to learn are part of our selection criteria.