Multi Site Housekeeping Supervisor
Multi Site Housekeeping Supervisor
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Job Description
The moment a guest steps into one of our hotels they walk into a genuinely memorable experience. As a multi site Housekeeping Supervisor you will assist the Cluster Housekeeping Manager in supervising all aspects of housekeeping function ensuring high standards are maintained.
Your daytoday
People
- Supervise daytoday staffing requirements plan and assign work and establish employee performance and development goals. Provide mentoring coaching and regular feedback to help manage conflict and improve employee performance
- Educate and train all employees in compliance with governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties
- Promote teamwork and quality service through daily communication and coordination with other department heads
- May assist with deep cleaning projects and assist housekeeping staff during highvolume periods
Financial
- Maintain proper inventory levels managing cost per room for supplies and labor (for example: bed & bath linen reuse and laundry operation).
Guest Experience
- Check public areas guest rooms/suites equipment and linens are clean and in good repair advise team members of areas of improvements
- Perform housekeeping duties necessary including making beds as well as vacuuming and cleaning guest suites to ensure guest satisfaction
- Handle complaints and special requests to achieve complete guest satisfaction
- Comply with special needs and requests of the guests VIPs and repeat visitors
Responsible Business
- Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining green initiatives (for example: container recycling and cleaning agents)
- May maintain procedures for the security of lost and found items
- Perform other duties as assigned.
What we need from you
- Minimum one year of housekeeping supervisory experience
- Must speak fluent English.
- Other languages are advantageous.
Why you should apply
- Servicebased annual leave (increasing up to a maximum of 5 extra days)
- Voluntary Medicash Scheme
- Employee & Friends/Family discounted rates at Heetonoperated hotels
- Life Assurance Income Protection and Employee Assistance schemes
- Referral scheme
- Heeton is an expanding company which offers excellent career opportunities.
- Exclusive access to the employee recognition & reward scheme Heeton Rewards
- Numerous voluntary benefits including buy holiday scheme Cycle to Work and many more.
In line with the requirements of the Asylum & Immigration Act 1996 all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process
Required Experience:
Manager
Employment Type
Full-Time
