Implementation Specialist
Implementation Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
REMOTE
Hybrid: Portland OR Westminster CO
Are you a seasoned construction estimator or an Accubid whiz
Take your expertise to the next level! Were seeking a talented individual to join our team and work directly with our clients implementing and training them on our cuttingedge solutions.
This role is integral for ensuring clients successfully adopt and implement Trimble MEPs estimating products ultimately improving customer satisfaction and retention through effective onboarding and training.
Focus: Trimble MEP product expertise client software onboarding implementation and success
Measure of Success:
Enhance product adoption and retention from postsale onwards
Encourage client implementation of MEPs estimating products to boost timetovalue reduce churn and enhance retention
Cultivate dynamic collaborations across sales systems engineering product development and other teams to boost customer satisfaction through technology
Exhibit wellorganized selfdirected team player traits openness to new ideas and strong relationshipbuilding skills with clients
Responsibilities:
Part of a team that motivates clients to implement a product in MEPs estimating family of products
Conduct Welcome phone meetings and explain the onboarding journey to clients
Help clients create an implementation plan and schedule
Responding to client questions and concerns in a professional and timely manner via phone chat or email
Perform Installation of Program tools and integration with 3rd party applications
Review client objectives and develop an implementation plan that caters to the needs of their company
Identify quantify and perform data modifications when situations merit it
Document bugs for development and enhancements for Product management review
Handle escalated client issues by liaising with training and development when needed.
Creating/approving Knowledge base articles
Act as the clients sole contact during implementation
Conduct & participate in discovery meetings to help implementation fit the expectations charter
Coordinate and manage all Product Onboarding activities events and tasks
Communicate client issues to the Senior Mgr Consulting Services
Required Qualifications:
Proficiency in MEP estimating platforms.
Strong interpersonal communication and problemsolving skills.
Excellent time management skills to meet aggressive goals and objectives.
Preferred strong project management skills.
Minimum of a 2year college or technical institute diploma in construction MEP trade or engineering fields.
*About Your Location if Hybrid
Under a flexible work arrangement (hybrid) this resource primarily supports the Construction Sector and works collaboratively across the Support Development and Product teams. In a hybrid role you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 13 days per week or 2060 of the month in the office.
About Our Construction Division
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. As one of Trimbles core business sectors Trimble Construction provides technology solutions that make it easier than ever for construction customers to accelerate project processes and team productivity through each stage of construction ensuring everyone is on the same page whether or not theyre in the same place.
Trimbles Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us that means actively participating in opportunities to be inclusive. Diversity Equity and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen heard and welcomed and most importantly that they know they belong no matter who they are or where they are coming from.
Pay Equity
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation depending on circumstances not related to an applicants sex or other status protected by local state or federal law.
Hiring Range:
25.5832.67Bonus Eligible
NoTrimble offers comprehensive core benefits that include Medical Dental Vision Life Disability Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
candidates diversity and take affirmative action to employ and advance individuals
without regard to race color sex gender identity or expression sexual orientation
religion age physical or mental disability veteran status pregnancy (including
childbirth or related medical conditions) national origin marital status genetic
information and all other legally protected characteristics. We forbid discrimination and
harassment in the workplace based on any protected status or characteristic. A criminal
history is not an automatic bar to employment with the Company and we consider
qualified applicants consistent with applicable federal state and local law.
The Company is also committed to providing reasonable accommodations for
individuals with disabilities and individuals with sincerely held religious beliefs in our job
application procedures. If you need assistance or an accommodation for your jobcontact
Required Experience:
Unclear Seniority
Employment Type
Full-Time
