Salesforce Support Engineer
Salesforce Support Engineer
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Job Description
Description
Responsibilities
Qualifications
- The Salesforce support engineer is responsible for troubleshooting the issues reported by end users in the ITSM tool.
- Should be good in providing a detailed analysis of the issue.
- Support user management user onboarding and work on minor enhancements and bug fixes
- Responsible for configuring customizing and maintaining the Salesforce platform to align with the companys business needs
- Familiarity with managing user access data integrity security settings and providing training to ensure end users effectively utilize the Salesforce platform
- Work with senior client stakeholders to ensure delivery success including handling escalations
- Manage/oversee the deployment process
- Execute professional demos within each sprint as required
Responsibilities
- Flexible work arrangements for better worklife balance
- Generous Paid Leaves (Annual Sick Compassionate Local Public Marriage Maternity Paternity Medical leave)
- Medical benefits Insurance and Annual Health Checkup)
- Pension and Insurance Policies (Group Term Life Insurance Group Personal Accident Insurance Travel Insurance)
- Training and Development Assistance (Training Sponsorship OnTheJob Training Training Programme)
- Additional Benefits (Long Service Awards Mobile Phone Reimbursement)
- Company bonus/Profit share.
- Personal Growth opportunity using our 702010 philosophy: 70 learning on the job 20 coaching and 10 training.
DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender religion race national or ethnic origin cultural background social group disability sexual orientation gender identity marital status age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.
Qualifications
- BA/BS degree or equivalent
- 4 years of Salesforce platform experience
- Salesforce certifications including Sales Cloud Service Cloud
- Experience in all phases of systems development life cycle within Sales Service and Experience Cloud implementations
- Experience with Agile development methodology (e.g. Scrum)
- Experience with Salesforce configuration and customization
- Data management skills including data cleansing and validation
- Ability to analyze business requirements and translate them into technical solutions
- Excellent communication and interpersonal skills to work with users at all levels
- Strong problemsolving and troubleshooting abilities
- Good to have the CPQ knowledge.
- Salesforce Admin / Platform Developer 1 certification are mandatory
Employment Type
Full-Time
Key Skills
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