Service Center Manager
Service Center Manager
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$ 93900 - 169000
1 Vacancy
Job Description
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23000 employees operating in over 150 countries Xylem is at the forefront of addressing the worlds most critical water challenges. We invite passionate individuals to join our team dedicated to exceeding customer expectations through innovative and sustainable solutions.
Godwin a brand of Xylem is a global leader in the supply of fully automatic selfprimingpumpsused in temporary and permanent applications.
The Sale/Service Center Manager (Godwin Pumps) is responsible for achieving and maintaining profitability (Sales) of a Xylem service center through the management of daily sales operations and the delivery of exceptional customer service. Will ensure the highest standards in the attraction recruitment and development of a world class team of service and operations professionals. Hours 8AM to 4:30PM company vehicle assigned 16 direct reports when fully staffed
We offer a full benefits package to include Flexible Time Off (FTO) health dental vision investment savings plan and additional miscellaneous benefits.
CORE RESPONSIBILITIES: To perform the job successfully an individual must be able to perform each essential duty satisfactorily.
Oversee all aspects of rental and sales activities to achieve the budgeted sales margins income and expense goals
Manage labor maintenance and repair costs while maintaining product quality
Maintain and develop effective workflows and systems to reach financial and operational excellence.
Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals
Coordinate equipment requirements to maintain an inventory adequate for efficient operation excellent customer service and maximum utilization
Develop strategies for increasing capacity within service center to support service and repair on Xylem product lines.
Ensure compliance of local state and federal laws and regulation (EPA OSHA DOT ADA and EEOC).
Satisfy customer corporate and contractual reporting requirements and needs
Performance management; Coach and develop team and encourage the culture modeling Xylems Core Values
Ensure the maintenance of a hazardfree work environment and safe operations; Serve as a role model
Other duties may be assigned based on the business needs
Performance Metrics
Safety Score Card (IFR/ISR)
Operating Income
Inventory Accuracy
Sales & Orders Working Capital (accounts receivable)
Customer Service (Net Promoter Score)
EDUCATION AND EXPERIENCE:
Bachelors degree in Arts or Science with a concentration in Business Operations Management or related field; or equivalent
Minimum of 5 years in industrial and/or relatable leadership experience within a complex operations environment
Previous business management experience including direct P&L responsibility
3 5 years experience in related field of pumps pumping systems equipment rental or construction preferred
Strong business acumen and management skills including the ability to make decisions with minimal supervision
General knowledge of the operation and maintenance of a facility
General knowledge of mechanical/pumping designs; hydraulics; water flow; diesel gas and electric motors preferred
Physical Demands: (The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Light lifting 2025 pounds) office environment Work Environment: (The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office: Standard office equipment; work usually performed in an office setting free from any disagreeable elements.
Shop/Job Site: Intermittent exposure to jobsite conditions and hazards; petrochemical refineries mills mines construction sites industrial/power plants waste water treatment plants etc. Intermittent exposure to all outdoor weather conditions; intermittent exposure to shop and job site noise.
Travel: As required to fulfill the duties listed above. Other travel as needed or required by the company.
Job postings will include a wide salary range with each roles pay falling within that range. The starting salary is based on factors such as skills experience location and market conditions.
Xylem does not provide visa sponsorship for this position
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Salary range:
$93900.00 $169000.00Join the global Xylem team to be a part of innovative technology solutions transforming water usage conservation and reuse. Our products impact public utilities industrial sectors residential areas and commercial buildings with a commitment to providing smart metering network technologies and advanced analytics for water electric and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world.
At Xylem youll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program Xylem Watermark. We prioritize our employees wellbeing through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace Xylem fosters an inclusive environment free from discrimination or harassment.
Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylems transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation
Required Experience:
Manager
Employment Type
Full-Time
