Senior Software Engineer - Customer Care Team

At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build highperforming teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires closeknit highfunctioning teams with an unwavering dedication to serving our customers.

When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the microphone and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.

Senior Software Engineer Customer Care Team

Why We Have This Role

At Qualtrics we need talented Software Engineers who are passionate about crafting innovative and reliable software solutions that address realworld challenges. We are seeking a Senior Software Engineer to join our Customer Care Engineering team in our Seattle office. If you have a Bachelors degree have 5 years of software engineering experience and want to work at a fastgrowing tech company Qualtrics could be the place youve been dreaming about. By joining us you will contribute to a collaborative environment that values innovation ensuring that Qualtrics remains a leader in creating impactful solutions that shape the future of customer experience management.

How Youll Find Success

• Ability to create trust in customers and teams through thorough communication
• Strong level of curiosity
• Takes initiative and shows spiness in getting things done
• Proven ability to work well in teams partnering with managers crossfunctional teams and teammates
• Takes an analytical mindset to approach problems and find solutionsShows a desire to learn new skills and grow in the role

How Youll Grow

• Develop the ability to build scalable fast robust and simple SaaS solutions.
• Develop familiarity with containerization and fullstack development.
• Learn to implement new functionality from provided requirements and specifications.
• Benefit from working with other engineers techops and product managers
• Learn Agile methodologies by attending daily standup meetings prioritizing tasks and working with a sense of urgency to meet a scheduled plan to deliver value to our customers
• Opportunities to mentor and lead teammates

Things Youll Do

• Develop scalable fast robust and simple webbased solutions to solve complex business problems.
• Implement new features and optimize existing ones to drive maximum performance.
• Work closely with and incorporate feedback from other engineers techops and product managers.
• Attend daily standup meetings prioritize features and work with a sense of urgency to deliver value to your customers.
• Collaborate with colleagues across various locations and disciplines to achieve common goals.

What Were Looking For On Your Resume

• Has worked with design and product teams to understand needs propose features create early prototypes and transform them into exciting enduser features
• Has developed scalable fast robust and rich webbased solutions to solve complex business problems using the latest frontend and backend technologies
• Background working in a fullstack team building advanced React frontend applications largescale backends and maintaining a database
• Experience working in NodeJS and Python andAWS technologies
• Experience with continuous delivery git test automation and build/deploy systems
• Strong algorithms data structures and coding background
• Bachelors or Masters degree in Computer Science
• 5 years working in a fullstack engineering position
• Experience with Machine learning is a plus

What You Should Know About This Team

• We are a group of talented and passionate engineers who are working on developing new products within the Qualtrics platform that enable Contact Center use cases.
• Our team Customer Care was built to help contact centers scale their impact; by helping agents during the call with assistance and postcall analytics to improve the quality of care they can provide the customers.
• Our engineers collaborate closely with platform teams to ensure our products are tightly integrated and consistent with core platform behavior while having the flexibility to choose our own architecture and the independence to quickly deliver on our business vision.
• The teams broad suite of product ownership and true mandate for fullstack development offers an amazing opportunity to drive your career development and build a strong foundational understanding across Qualtrics systems.

Our Teams Favorite Perks and Benefits

• We spend 10 of our time on individual engineering growth activities every quarterWe participate in personalized Career Action Planning.
• You will work with your manager to design a plan based on your life experiences values and career aspirations (inside and outside Qualtrics) that helps you achieve your career goals.
• As a Qualtrics Fulltime employee youll receive an annual experience bonus after their first year of employment.
• Qualtrics Experience Bonus is a program designed to provide experiences to our employees they might not otherwise have.
• Variable allowances for wellness meals transportation and more.

The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful inperson days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life.

Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.

Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave ActEqual Opportunity EmploymentEmployee Polygraph Protection Act

Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.

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