Fayetteville- Customer Service Roles
Fayetteville- Customer Service Roles
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Sykes and Sitel are now Foundever
At Foundever we deliver leading CX solutions to global industry clients including customer service technical support and warranty options. All our calls are inbound calls only no cold calling. We invest in our people by providing paid training along with growth and development opportunities for example 84 of our managers are internal promotions.
A fantastic opportunity
The primary function of the role is to be the first point of contact for clients and deliver professional and highquality customer service. This could include dealing with customers clients or thirdparty contacts and complaints. You will be empowered to take initiative as well as follow established procedures processes and systems to provide a resolution for the customer.
Youll Enjoy
An awardwinning culture built on 35 years of industryleading experience and a commitment to improving the employee experience. Whether you are onsite (location) or working from home depends on the results of your assessment and interview. You will thrive using your compassion skills to help customers while our paid training and benefits help you prioritize your financial physical and mental wellbeing to give you a sense of purpose in your role.
Responsibilities:
- Handle inbound service calls
- Drive customer satisfaction through voice chat and/or email communications
- Navigate through multiple systems and tools
- Ongoing training and skill development
Qualifications:
- Strong communication skills including the ability to navigate between screens while assisting customers
- Problemsolver with a cando attitude
- Eager to advance your career with a reliable company
- Enjoy working independently and with a team
- Must be 18 years of age
- High school diploma (or GED equivalent)
- Must pass a background check and drugscreen
This is an Onsite position. Candidates must reside within 50 miles from the Foundever Fayetteville NC location.
Benefits:
- 100 Paid Professional Training
- Medical Dental Vision and Wellness Benefits
- Employee Assistance Program (EAP)
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
- Internal Mobility 84 of our managers are promoted within)
About Foundever
Foundever is a global leader in the customer experience (CX) industry. With 170000 associates across the globe were the team behind the best experiences for 750 of the worlds leading brands from Fortune 500 companies to local startups. We know every action taken no matter how small has a significant impact. Our employees savor the small moments and celebrate the big wins with our clients and with each other. Supporting 9 million customer conversations every day in 60 languages across 45 countries Foundever combines innovative thinking and digital solutions including selfservice artificial intelligence (AI) and datadriven analytics with the expertise and empathy of our employees to Create Connection. Value Conversation.
Get to know us at and connect with us on Facebook LinkedIn and Twitter.
EEO
Foundever is committed to selecting developing and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race age color religion sex creed national origin ancestry citizenship disability/handicap marital status protected veteran status uniform status sexual orientation pregnancy genetic information gender identity and expression or any other basis protected by federal state or local law. The Company forbids discrimination of all kinds whether directed at Associates applicants vendors customers or visitors. This policy applies to all terms and conditions of employment including recruitment hiring promotion compensation benefits training discipline and termination.
Employment Type
Full Time
