Program Manager - Channel Delivery
Program Manager - Channel Delivery
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Job Description
Description
Job Summary
This role is responsible for formulating and tracking Channel partners / account strategies nurturing senior relationships and understanding customer needs. The role manages operational issues leads crossfunctional teams and drives sales growth. The role contributes innovative ideas and mentors employees to achieve operational and strategic success. The role proactively manages issues that could impact service delivery identifies and drives transformation optimization while managing scope resources cost of delivery and coordination.
Responsibilities
Formulates oversees and consistently evaluates the advancement of Channel strategies and plans ensuring alignment with objectives and tracking progress effectively.
Nurtures senior management relationships with the Channel partners ensuring exceptional satisfaction.
Understands Channel partner / customer needs at different levels to analyze delivery requirements and contribute to Channel partners / customer strategic business plan.
Manages operational and tactical issues aligning Channel partners / customer expectations and managing metrics and communication.
Hires leads and provides managerial and technical expertise crossfunctional teams ensuring goal achievement for all in scope services across all towers and implementing corrective actions wherever required.
Establishes and manages a robust pipeline by pursuing new prospects and expanding within current accounts through strategic prospecting direct engagement and inperson meetings.
Contributes innovative ideas and may lead large crossfunctional teams exercising independent judgment to solve unique and complex problems impacting the business.
Acts as a functional manager within area of expertise developing strategy and setting functional policy and direction.
Provides mentorship and guidance to lowerlevel employees thus ensuring the realization of operational and strategic plans.
Develop and implement a comprehensive communication strategy for channel services aligning with business objectives and partner needs.
Support communications for partner enablement programs training sessions and service rollouts.
Education & Experience Recommended
Fouryear or Graduate Degree in Computer Science Information Technology Business Administration or any other related discipline or commensurate work experience or demonstrated competence.
Typically has 15 years of work experience preferably in ITIL/ITSM business customer support or a related field.
Preferred Certifications
NA
Knowledge & Skills
Channel Partner Ecosystem understanding
Analysis to Actions leading to outcome
CrossOrg Skills
Effective Communication
Results Orientation
Learning Agility
Digital Fluency
Customer Centricity
Impact & Scope
Impacts large functions and leads large crossdivision functional teams or projects.
Complexity
Provides highly innovative solutions to complex problems within established policy.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties skills responsibilities knowledge etc. These may be subject to change and additional functions may be assigned as needed by management.
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Job
ServicesSchedule
Full timeShift
No shift premium (India)Travel
Relocation
Equal Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Manager
Employment Type
Full-Time
