IT Desktop and Server Manager

BUSINESS FUNCTION: IT
GRADE: ML2/SB2
SALARY: 59056 to 69101 per annum
ROLE TYPE: Hybrid
HOURS: 37

Are you an experienced IT leader with a passion for managing highperforming teams and ensuring a secure scalable and efficient IT environment

Were looking for a Desktop and Server Manager to oversee the deployment maintenance and optimisation of our desktop server and infrastructure services. This is a fantastic opportunity to drive IT transformation while ensuring system reliability and toptier support for our organisation.

What youll be doing

• Lead and mentor a technical team setting performance objectives and ensuring ongoing development.
• Oversee desktop and endpoint management ensuring security compliance and optimal performance.
• Manage and maintain physical and virtual servers including disaster recovery patch management and cloud migration.
• Implement ITIL best practices for incident problem and change management.
• Act as the primary escalation point for critical technical issues and collaborate with IT leadership on strategic initiatives.

About You

• Proven experience in IT systems administration including team leadership or management roles.
• Strong knowledge of Windows Server Linux Active Directory virtualization (VMware/HyperV) and endpoint management tools.
• Experience delivering IT infrastructure projects including server migrations and cloud adoption.
• ITIL Foundation certification (advanced ITIL certifications preferred).
• Excellent problemsolving communication and stakeholder management skills.

Whats in it for you

At Northern we dont just value our people we go the extra mile to support them. Heres a taste of what you can look forward to:

• Free Travel: Unlimited free travel for you your partner and your dependents on Northern services. Plus up to 75 discount on other networks in the UK and Europe.
• Generous Pension Scheme: We top up your contributions by 1.5 times.
• Enhanced Family Benefits: We offer 9 months of full pay for maternity leave and 2 weeks for paternity leave.
• Cycle to Work Scheme: Save up to 42 on a bike and spread the cost.
• Exclusive Discounts: From shopping to wellbeing Northern Perks has you covered.
• Holiday Purchase Scheme: Buy up to 5 extra days of annual leave.
• Employee Assistance Programme: 24/7 support for family lifestyle and more.
• Training and Career Development: We offer tailored training to our colleagues and opportunities to gain recognised qualifications. Plus enhanced career pathways no matter what part of the business youre in.
• Recognition: We know how important it is to show how much we appreciate our people. Thats why we have our Northern Lights and Northern Sparks Awards recognising and celebrating brilliance every day.

Why Northern

Were more than just a train operator. Were the heartbeat of the North connecting communities creating opportunities and driving sustainable growth. With 2500 trains running daily were on a mission to improve rail travel and enhance the customer experience while protecting the environment.

Back in 1825 the first passenger train set off in the North of England after which rail quickly spread across the globe and this year were celebrating 200 years of the modern railway. As we look back on the historic events that led us here we also look towards the future as we move into the era of Great British Rail. Join us at this pivotal moment in rail history and play your part in our journey.

A place for everyone

The best journeys happen when everyone feels welcome on board.

At Northern we dont just move people from A to B were building a team where everyone feels they belong. Our talent team can make reasonable adjustments to the process if thats something you need. Were also a Level 2 Disability Confident employer so if you meet the minimum criteria for the role well always offer an interview.

We automate parts of our screening process to remove any unconscious bias and to make sure every application is treated fairly. All successful offers will be subject to a DBS check and medical assessment.

No matter your background experience or whether you call it a bap barm or cob theres a place for you here in the railway.

Please note that Northern reserves the right to close recruitment for this role before the published closing date if high volumes of applications are received.