Supervisor Social Assistance
Supervisor Social Assistance
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Job Description
ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our government is organized in a twotier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a fulltime employee and includes employermatched contributions.
- Employer of Choice Recognized as the highestranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Programand corporate discounts and purchase plans for daytoday products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Manager Social Assistance is responsible for coordinating delivering and administering clientcentred Ontario Works (OW) Programs and regionally funded programs; supervising staff in determining applicant eligibility and providing integrated financial and wrap around case management services; supervising staff working with service providers ensuring compliance with Ontario Works legislation and policy directives; analyzing identifying developing and implementing initiatives to continually improve the effectiveness and efficiency of the OW Program in the provision of wrap around case management and with a long term perspective in addressing clients needs; and ensuring responsive service delivery in a risk based empathetic client centred and collaborative manner.
WHAT YOULL BE DOING
- Supervises staff in determining applicant eligibility case planning financial and employment case management investigations and reporting activities.
- Interprets Ontario Works legislation and policy directives to ensure service delivery standards are adhered to and are responsive to client needs while maintaining cost effectiveness and fiscal responsibility.
- Reviews legislation and Provincial directives and provides input into new internal policies and procedures; assists and/or develops standard practices for the Branch in order to maintain program integrity and consistency.
- Ensures contracts agreements training plans negotiations client referrals placements programs and business practices are delivered in accordance with Acts regulations directives Regional policies and procedures and applicable business plans.
- Leads employment team staff in the provision of intensive wrap around case management and providing guidance to staff and ensuring service integrity.
- Leads the development of OW marketing strategies and regionally funded training programs.
- Oversees the disbursement of allowances and benefits to clients and vendors the recovery of overpayments courtordered support and other assignments resulting from various financial supports.
- Assists the Manager in developing annual business/work plans and in developing service plans and staffing proposals.
- Empowers staff to make decisions and work as part of a highly functional and collaborative team.
- Responds to the needs and concerns of clients including interpreting and explaining legislation policies and procedures governing social assistance and investigating and resolving a variety of sensitive client issues.
- Assumes functions of the Manager in that persons absence as directed.
WHAT WERE LOOKING FOR
- Successful completion of a Community College Diploma in Social Work Social Science or a related program or approved equivalent combination of education and experience.
- Minimum three 3 years experience in a social service environment including direct casework coaching staff development mentoring to support staff in a risk based environment eligibility review job development employment counselling workshop delivery service delivery needs testing and cost recovery or collections and supervisory or leadership experience.
- Valid Ontario Class G Drivers License and reliable vehicle for use on corporate business.
- Satisfactory Police Criminal Background Check.
- Demonstrated knowledge of relevant Standards Acts and Regulations as they relate to Ontario Works.
- Leadership competencies including operating strategically leveraging diversity and differences customer focused ensuring accountability managing complex problems financial management employing interactive and effective communication fostering collaborative relationships cultivating engagement to drive vision and purpose managing and developing talent establishing and maintaining trust displaying selfawareness and demonstrating resiliency.
- Leadership ability to develop and inspire a shared vision and drive for results in a climate of accountability.
- Strategist with intellectual curiosity and energy solutionfocused relationship builder and collaborator.
- Knowledge of community resources including health counselling and employment programs and services.
Required Experience:
Manager
Employment Type
Full Time
