Front-of-House Services Manager

Job Title

Job Description

Rabobank is the worlds leading specialist in food and agribusiness banking. One of our key strengths lies in our people who have a deep understanding of agriculture & are committed to adding longterm value for clients. Our commitment to our employees & clients is at the heart of everything we do.

Do you have a passion for good customer service Can you interact with a wide range of people Are you looking for a fun & varied roleIf so this could be your next role. Rabobanks Shared Services team has an opening for a Front of House Manager. This role is based in Sydney & has arisen due to an internal move within the business.

The Front of House Manager plays a leading role in the daily management of client service in our Sydney head office. The role will manage daytoday support on our client floor including Reception catering onsite events client floor coordination & mail room function. This role has a large number of customers & stakeholders all with varying requirements.

Top Role Accountabilities:

Front of house

• Manage all daily operations of the Front of House Team including but not limited to oversight of Reception & Mail Room functions inbound & outbound phone calls & requests barista/catering requirements for meetings problemsolve any minor AudioVisual issues that arise within the Front of House spaces & engaging with the business Executives & Executive Assistants

People management

• People leadership of a team of 3
• Development coaching conducting performance reviews & guiding with the teams development plans & ambitions

Event Management

• Ensure functions events & meetings held onsite are managed effectively
• Engage with business units to organise workplace events such as team drinks fundraising & sustainability events
• Room set up including chair/table configurations and AudioVisual requirements

Vendor / Supplier Management

• Procurement & Stock Control for catering services
• Invoice Processing & budget planning/management

Facilities Management

• Management of reactive maintenance contracts & assisting with ongoing management of supplier SLAs across services such as essential services cleaning general maintenance security monitoring electrical
• Managing contractor attendance including base building contractors to ensure minimal disruption to the office space in particular the client floor

About You:

You may be working in a Hospitality Front of House Office Manager or some other role where you are interfacing with people.

In addition to your enthusiasm & positive attitude you will have:

• Demonstrated people management experience
• Be confident communicating with people at all levels in the organisation
• Be personable with excellent interpersonal communication skills
• Customer service focus
• Familiar with MS Office suite (highly regarded)
• A willingness to obtain both a First Aid & Responsible Service of Alcohol (RSA) Certificate if not already holding these
• Be available to work onsite in our Sydney CBD office Monday to Friday

What were proud to offer you:

is our hybrid way of working at Rabobank & for Australia that means we have a blend of time working between the office & home

Wellbeing leave. These 2 extra leave days support greater work/life balance & is just another way we are helping our employees to lead happier healthier & more fulfilling lives

Education Assistance Program. Rabobank values the development of its people & has a great Education Assistance Program to assist with professional development

Parental Leavethat supports you & your family while giving you the freedom & flexibility to enjoy this special time (upto 14 weeks paid leave)

Bonus and Additional Leave. We realise sometimes 4 weeks Annual Leave isnt enough! At Rabobank we provide an incentive for eligible employees to receive 1 extra week Annual Leave & an option to purchase another 2 weeks Annual Leave

Extra Insurance. Rabobank recognises that employees need to protect their financial wellbeing in the event of serious illness injury or even death. Rabobank provides eligible permanent employees with employerfunded Death TPD & Income Protection Insurance

Rabo Workplace Giving program. As part of Rabobanks global Corporate Social Responsibility Workplace Giving aims to encourage employees to contribute to our community. Rabo Workplace Giving program matches employee donations to selected Social Partners