National Contact Center Team Manager
National Contact Center Team Manager
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Salary Not Disclosed
1 Vacancy
Job Description
The NCC Team Manager manages a team of Financial Services Consultants ensuring individual and team success in taking calls from clients and fulfilling both their transactional needs and their product and services informational needs. This job sets daytoday operational objectives for team members and ensures that policies and procedures are understood and followed by direct reports.
Key Responsibilities and Duties
- Ensures customer service calls are answered in a timely efficient and knowledgeable manner.
- Monitors staff utilization and implements contingency plans to ensure service levels are being met.
- Oversees compliance of supervisory policies/procedures and teams.
- Ensures the teams adherence to government state and organization regulations (e.g. SEC FINRA state Insurance Department etc..
- Leads quality/referral call reviews with team members.
- Coaches and develops team members to achieve performance goals and objectives.
- No Advanced Degree Required Preferred
- 3 Years Required; 5 Years Preferred
- SRC Indicator: Series 6 or 7; Series 63; Series 26 or 24
- Physical Requirements: Sedentary Work
Career Level
7PL
Please note we are hiring for second shift schedule of 129 PM CST
Required Skills:
- Contact Center or Customer Service experience
- Experience coaching and developing contact center teams.
- Must obtain your Series 24 or 26 within 120 days.
Preferred Skills:
- Problem solving skills to enhance processes and client experience.
- Experience in financial services industry.
- Prior Management experience preferred
Anticipated Posting End Date:
Base Pay Range: $64000/yr. $114000/yr.Actual base salary may vary based upon but not limited to relevant experience time in role base salary of internal peers prior performance business sector and geographic location. In addition to base salary the competitive compensation package may include depending on the role participation in an incentive program linked to performance (for example annual discretionary incentive programs nonannual sales incentive plans or other nonannual incentive plans).
Company Overview
Every worker deserves a secure retirement. For more than 100 years TIAA has delivered it for millions of people. Founded to help educators retire with dignity today were a marketleading retirement company fueled by worldclass asset management. But were not just another legacy financial services firm. Were fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial wellbeing possible for its clients and is equally committed to the wellbeing of our associates. Thats why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health wellness and work life offerings that can help you achieve and maintain your best possible physical emotional and financial wellbeing. To learn more about your benefits please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age race color national origin sex religion veteran status disability sexual orientation gender identity or any other legally protected status.
Read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone:
Privacy Notices
For Applicants of TIAA Nuveen and Affiliates residing in US (other than California) click here.
For Applicants of TIAA Nuveen and Affiliates residing in California please click here.
ForApplicants of TIAA Global Capabilities click here.
For Applicants of Nuveen residing in Europe and APAC please click here.
Required Experience:
Manager
Employment Type
Full-Time
