Senior Analyst Performance 62881
Senior Analyst Performance 62881
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Title Senior Analyst Performance UK & IE
Location Birmingham /Croydon Hybrid/Office
Start date ASAP
About the role
The role is reporting to the Head of Central Reporting and locally to the UK and IE head of transversal.
As part of the Performance Management team placed within our Operations Performance & Productivity division and is directly reporting to the Regional Lead Performance Europe 2. The Data Analyst Business Intelligence role is responsible for providing an accurate and comprehensive visibility of Operations performance to business owners including Activity Quality and Productivity indicators for all LoBs in the British & Irish Bus.
The primary duty of the Business Intelligence Analyst is to transform data into insight that can help to improve the value of the business. A Business Intelligence Analyst is responsible for the success of the business because the organization uses data they collect to discover areas of revenue loss and identify areas that need improvement in order to increase the companys profits.
He/she will enable all stakeholders to make better and quicker decisions and thus ultimately improve the Operations performance as well as employee engagement.
What you will do
- Identify collect and analyse the needs in terms of KPIs and dashboards required by the business stakeholders; including call center leaders management as well as other functions and headquarter.
- Develop a framework to methodically and qualitatively collect/store raw data from different sources transform it into agreed upon KPIs displayed into comprehensive regular dashboards at different frequencies (daily/weekly/monthly/quarterly/yearly) and levels of granularity.
- Monitor and analyse performance trends or patterns and proactively deliver alerts and actionable insights to relevant decisionmakers.
- Work closely with the headquarter team to ensure a successful local implementation of the global business intelligence tool (Power BI based).
- Support business owners in preparing performance review presentations and act as a point of contact for the Headquarter to provide additional /adhoc KPI and analysis under agreed deadlines.
- Document the business intelligence operating procedure to be continuously updated/improved based on process evolutions and feedback from internal customers.
- Collaborate and share best practices with team members and undertake any additional task as required by the hierarchy.
What you will need
Strong management skills
Data Analysis and Interpretation
Statistical Knowledge
Organization skills
ProblemSolving
Communication Skills
Attention to Detail
What you will bring:
- College degree in Computer Science Engineering Mathematics/Applied Statistics Finance or a related field
- Minimum 35 years experience as a data analysis/scientist /engineer in a customer focused and performancedriven organization
- Good knowledge in query and program languages such SQL JavaScript
- Experience in using ETL such as Pentaho SSIS and reporting tools as SSRS Report builder.
- Experience with BI tool such as Power BI MicroStrategy Tableau.
- Experience in Data management Big Data WFM CRM and Telephony system is a strong advantage.
- Ability to work in mutitask effectively
- Fast learner and able to work well under pressure good team spirit.
- Good problem solving skill
- Good attitude a selfmotivated
You will be responsible for the following:
Health & Safety
To ensure that your work area is kept safe and tidy at all times.
To abide by the Health & Safety Work Act 1974.
To notify your Supervisor / Manager of any Health & Safety issues which may cause harm to fellow employees.
Training
To advise your Manager of any areas of work which you feel require you to receive additional training.
Be available for training on new schemes and skills as required.
Quality Management System
To work as a member of a team within the quality system and follow all documented quality procedures and instructions.
Key Performance Areas
To work towards achieving 100 on all individual objectives and those set for the department.
Regulatory
To work within and be compliant at all times with all relevant regulations and legislation applicable to the role.
Staff Benefits
You will receive excellent training for this role as we are dedicated to Achieving Excellence Through are always encouraged to bring your ideas and highlight any areas for improvement in processes.
In exchange for your expertise experience and enthusiasm we will offer support in continuing your personal and career development in addition to providing a wide range of employment linked benefits.
We will provide you with competitive annual leave and contribute towards a company pension scheme. You will have access to a range of discounts on Allianz products as well as vouchers and discounts for high street and online retailers. You will also benefit from our company bonus scheme Private Medical Cover competitive annual leave annual Flu vaccination annual Eye Care vouchers discounted Travel Insurance Roadside Assistance free after 6 months probation Corporate Social Responsibility and an Interest free season ticket loan after probation.
Successful applicants to our career opportunities will be able to demonstrate they share the values and behaviours we seek in our organisation.
We also provide a comprehensive Employee Assistance Programme (EAP) which is available from day one of employment. Confidential 24/7 helpline and an app to access life money and wellbeing resources including mental wellbeing support debt and legal advice
Allianz Careers
Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees their ambitions dreams and challenges is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore to grow and to shape a better future for our customers and the world around us.
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work no matter where you are from what you look like who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background age gender nationality religion disability or sexual to have you on board. Lets care for tomorrow.
Required Experience:
Senior IC
Employment Type
Full-Time
