988 Call Center Attendant - 2nd Shift
988 Call Center Attendant - 2nd Shift
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
North Central operates the largest 988 Call Center in Ohio. ; People struggling with mental health crises can call 988 a new national hotline number focused on providing lifesaving suicide prevention and crisis services. ; The 988 network is made up of over 200 call centers nationwide receiving calls chats and texts from people in crisis connecting ;callers with specialists trained to assist with mental health crises including psychotic symptoms and substance abuse. ; ;
This is nonexempt fulltime position reporting to the Suicide Prevention Services Coordinator. ; Work week is SundaySaturday. This means you can be scheduled to work any day of the week including weekends. ; Shifts will be completed on site. ;
- 2nd Shift: ; 3:00 p.m.11:00 p.m.
Rate of pay is $22.00 hourly. Training is required and provided.
Key Functions
- Provide coverage for 988 directed calls to our Suicide Prevention hotline during shift hours weekly 40 hours); will include weekend hours either on a rotational basis or permanently scheduled if preferred.
- May including initiating and responding to emergency service departments such as fire police or social service organizations to assist survivors and execute traumainformed crisis stabilization techniques.
- May actively participate in training other Suicide & Lifeline employees or provide silent monitoring of calls during active sessions.
- Report issues requiring resolution through electronic means as necessary.
Requirements
- High School Graduate (or equivalent)
- Steady consistency to report timely and fulfill duties
- Willingness to complete paid Suicide Prevention training program requirements for preparedness
- Ability to demonstrate and maintain poise
- Computer experience including MS Office products and email
Perks
- Electronic Onboarding
- TeamOriented Environment
- EMR System
- Excellent Health Dental and Vision Care Coverage Options
- Employer Paid Life Insurance LongTerm Disability and AD&D Coverages
- Supplemental Life Purchase Options
- Ancillary Benefits to Include LongTerm Care and Whole Life Options
- 401(k) and Roth Plans with Employer Matching & Discretionary Contributions
- Generous Paid Vacation Holidays Sick and Personal Days
- Mileage Reimbursement at the Federal rate
- Free Parking
- North Central is a Federal Student Loan Forgiveness Participant
- Referral Bonuses
- CARF Nationally Accredited Establishment
- Serving Franklin County for over 50 years
- Acknowledged Among Top NonProfit Organizations
Background and reference checks will be conducted. Individuals are not considered applicants until they have completed an application and completed an onsite interview. Completing the application does not guarantee employment. In accordance with North Centrals DrugFree Workplace Policy preemployment drug testing will be administered. EOE/AA
IND123
Employment Type
Full-Time
