Contract- HRIS Coordinator
Contract- HRIS Coordinator
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Job Description
Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.
Itron is seeking a detailoriented Contract HRIS Coordinator to join our collaborative ideal candidate will have experience working in an HR environment with a background of systems management and support experience. This role is critical to ensuring our Workday HRIS system is robust compliant and continuously improving.
Job Duties & Responsibilities:
Knowledge Management:
Develop create and format help articles within the Workday Help platform ensuring clarity consistency and alignment with organizational needs.
Manage the lifecycle of knowledge base content including updates and revisions based on change requests and feedback from end users and HRIS stakeholders.
Work with subject matter experts to ensure the knowledge base remains accurate and comprehensive.
Case Management Support:
Assist in triaging HR service requests within the Workday Case Management system ensuring that tickets are appropriately categorized assigned and routed to the correct HR teams.
Monitor case progress to ensure adherence to SLAs escalating issues where necessary to HRIS team leads or management.
Regularly review and analyze case trends to identify recurring issues and opportunities for knowledge base expansion or process improvement.
Analytics & Reporting:
Review case data and generate reports on case volume trends and performance metrics to support decisionmaking.
Work with HRIS and HR teams to identify and prioritize common employee inquiries suggesting strategies for knowledge base improvements or case deflection tactics.
Use analytics to recommend actionable changes to reduce case volumes and improve the user experience.
Collaboration & Stakeholder Management:
Liaise with HR team members business units and other stakeholders to gather feedback on knowledge management and case management processes.
Support the HRIS team with adhoc projects or administrative tasks as required.
Required Skills & Experience:
Bachelors degree or equivalent experience in Human Resources Information Systems Business Administration or related fields.
Previous experience in HRIS knowledge management or case management preferably with Workday HCM.
Strong organizational skills attention to detail and ability to prioritize tasks effectively.
Strong organizational skills attention to detail and ability to prioritize tasks effectively.
Excellent communication skills with the ability to create clear concise documentation.
Ability to analyze data and generate actionable insights from case trends and reports.
Preferred Skills & Experience:
Proficient in Microsoft Office Suite (Word Excel PowerPoint) and experience with Workday Case Management and Knowledge Management tools a plus.
Experience with Workday Case Management and Knowledge Management tools is a plus.
The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills and experience and may vary by location. Liberty Lake WA The base salary is $15.86 $44.23 per hour.
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Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences dont perfectly align with every requirement we encourage you to apply anyway. In the end you may be just who we are looking for!
The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills and experience.
Itron is proud to be an Equal Opportunity Affirmative Action Employer. If you require an accommodation to apply please contact a recruiting representative ator email
Itron enables utilities and cities to safely securely and reliably deliver critical infrastructure solutions. We provide smart networks software services meters and sensors to better manage electricity gas water and city services. We are dedicated to creating a more resourceful world.
Required Experience:
IC
Employment Type
Full-Time
