Manager Ambulatory Operations
Manager Ambulatory Operations
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1 Vacancy
Job Description
Are you an internal caregiver student or contingent worker/agency worker at UMass Memorial Health CLICK HERE to apply through your Workday account.
Exemption Status:
ExemptSchedule Details:
Monday through FridayScheduled Hours:
85Shift:
1 Day Shift 8 Hours (United States of America)Hours:
40Cost Center:
Otolaryngology ClnThis position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.
Everyone Is a Caregiver
At UMass Memorial Health everyone is a caregiver regardless of their title or responsibilities. Exceptional patient care academic excellence and leadingedge research make UMass Memorial the premier health system of Central Massachusetts and a place where we can help you build the career you deserve. We are more than 16000 employees working together as one health system in a relentless pursuit of healing for our patients community and each other. And everyone in their own unique way plays an important part every day.
In conjunction with the Medical Director Division Chief Ambulatory Physician Leader (APL) and the Sr. Director Ambulatory Operations the Manager is responsible for strategic plan daily planning organizing directing coordinating and evaluating the activities for one or more ambulatory clinics or units. Assures the efficient daytoday operational function of assigned areas to ensure that quality care efficient workflow and high patient satisfaction are provided. Plans organizes directs and monitors daily clinic performance. The Manager ensures that staff adheres to system policies and procedures including ambulatory care standards and regulatory agencies. The Manager participates in the development of and manages the budget to target oversees daytoday operations of the resources (human and material) space and equipment patient registration scheduling office operations charge capture physician relations and the general business functions of the areas.I. Major Responsibilities:
Clinical Practice For Blood Donor Room Endoscopy and Transplant Services Only:
1. Ensure that staff adhere to system policies and procedures for nursing care standards in collaboration with the Chief Nursing officer and Ambulatory Physician Leader as necessary.
2. Coordinates clinical practice and deployment of resources at the clinic level to ensure ongoing implementation of processes and adherence to standards.
3. Develops Scope of Service and Plan of Care for the identified area. Submits to senior leadership for approval.
4. Assists staff with the development of a cohesive serviceoriented team and serves as a role model mentor coach/facilitator.
5. Monitors competence of staff and ensures education to complete required competencies. Monitors continuing education participation.
Operations:
1. Identify operational workflow opportunities and implement improvements.
2. Partners with Physician Leaders to ensure effective clinic or unit operations.
3. Identify and implement access improvements including but not limited to phones schedules support staff process etc.
4. Reviews and develops action plans based on ambulatory metrics.
5. Assures the efficient daily operations of assigned units/clinics including appropriate staffing appropriate use of supplies workflow and productivity to meet patient needs and to manage to budget.
Leadership/Management Human Resources:
1. Assesses candidates through behavioral and peer interviewing for appropriate positions within the unit/clinic and makes recommendations for hire transfers promotions and/or other staff changes.
2. Provides oversight of all staff including completion of specific performance reviews. Ensures performance evaluations are completed for staff timely according to HR policies.
3. Assures appropriate orientation competence assessment inservice training and continuing education for all staff.
4. Ensures the proper documentation for recruiting onboarding evaluating and terminating staff are completed timely and thoroughly. (i.e. position requisition orientation checklist separation).
5. Assures licensing certification for all staff is current.
Budgetary Planning and Financial Performance:
1. Collaborates with Finance and leadership to develop annual departmental budgets based on established patient care indicators projected volumes and patient populations.
2. Maintains cost effective staffing patterns based on approved staffing budgets.
3. Demonstrates fiscal responsibility via monitoring of salaries and supply expenses prepares and submits variance reports. Develops and implements corrective action.
4. Develops capital budgets in collaboration with medical staff for assigned units/clinics.
5. Educates staff regarding unit/clinic and medical center budgets in order to promote awareness and instill accountability for the financial performance of the unit/clinic.
Quality Safety and Experience Improvements:
1. Links departmental goals to organizational goals and strategic plans.
2. Actively coordinates clinical quality improvement and safety efforts on the unit/clinic with defined medical center quality and safety goals.
3. Works collaboratively to solve problems improve processes and integrate services within the unit/clinic and with other departments.
4. Creates and sustains an environment that encourages feedback problemsolving selfevaluation and innovation as the way work is accomplished and improvements achieved.
5. Promotes employee engagement and patient satisfaction initiatives at the unit/clinic level to address metrics identified below target goals.
II. Position Qualifications:
License/Certification/Education:
Required:
1. Bachelors degree in business Healthcare Management or applicable field of study; or a Bachelor of Science in Nursing.
Preferred:
1. Additional degrees for MBA or MSN.
Experience/Skill:
Required:
1. Prior leadership/managerial experience with proven team building.
2. Must have proven project management and presentation skills.
3. Exceptional analytical skills are necessary to perform various data analysis techniques review statistical data for the purpose of departmental planning and control in the preparation and maintenance of budgets and in problem solving.
4. Must possess the interpersonal and communication skills (both oral and written) to provide effective participative leadership and to interact with patients families physicians and other visitors and staff.
5. Strong problemsolving skills.
6. Proficiency with Microsoft applications.
Preferred:
1. A minimum of 3 years directly related work experience in the field of specialty.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
Were striving to make respect a part of everything we do at UMass Memorial Health for our patients our community and each other. Our six Standards of Respect are: Acknowledge Listen Communicate Be Responsive Be a Team Player and Be Kind. If you share these Standards of Respect we hope you will join our team and help us make respect our standard for everyone every day.
As an equal opportunity and affirmative action employer UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation national origin age disability gender identity and expression protected veteran status or other status protected by law.
If you are unable to submit an application because of incompatible assistive technology or a disability please contact us at We will make every effort to respond to your request for disability assistance as soon as possible.
Required Experience:
Manager
Employment Type
Full-Time
