Access Services Supervisor 117294

We are seeking an Access Services Supervisorto manage the daytoday operations of the Frary Librarys fulfillment operations service desk bookroom and public spaces. This position leads fulltime staff and parttime student assistants in delivering exceptional service to the Hopkins Bloomberg Center community implementing and maintaining operational policies and procedures. This position collaborates with JH Libraries Resource Sharing colleagues on library policy and workflows.

Specific Duties & Responsibilities

• Overall responsibility for staffing scheduling/operating and managing DCbased resource sharing activities and the Frary Library Service Desk.
• In close collaboration with the Frary Library Associate Director lead recruitment professional development and performance/goal setting of fulltime access services staff.
• Interviews hires trains supervises and evaluates parttime student assistants. Manages student assistant payroll (i.e. job posting onboarding timesheet approval).
• Maintains thorough and clearly written policies and procedure documentation for staff initiating and creating new materials as needed and revising existing ones.
• Addresses patron issues solving problems when possible or referring to other library staff or Hopkins Bloomberg Center units (i.e. IT Facilities Student Affairs) to ensure quality service.
• Manages response to access/fulfillment questions submitted to the librarys email service account and ticketing system.
• Continually seeks to enhance knowledge and understanding of the JH Librarys integrated systems particularly with regard to its fulfillment and reserves modules.
• Participates in regular meetings of the JH Librarieswide Resource Sharing Interest Group reporting pertinent information back to Frary Library staff.
• Triages reference/research requests at the Service Desk directing users to librarians as needed or assisting with directional reference to online resources.
• Coordinates bookroom stacks maintenance.
• Coordinates monitoring of physical spaces ensuring the Frary Library is clean and scheduled maintenance is being carried out.
• Coordinates all supply requests and expenditures.
• Maintains a flexible schedule when needed to cover evening or weekend shifts on occasion as needed.
• Generates reports using the Librarys integrated system for the purpose of setting/updating policies usage statistics and data cleanup.
• Works closely with the Frary Library Associate Director and other librarians to establish policies and local workflows for the ALMA fulfillment system (including planning testing and implementation of upgrades and changes)
• As a member of the Frary Librarys management team initiates and discusses improvements in library service and implement changes.
• Performs other duties as assigned.

Special Knowledge Skills and Abilities

• Knowledge of and experience using computer applications as they apply to library management systems.
• Demonstrated commitment to providing high quality service including skill in working in a useroriented public service environment.
• Excellent oral and written communication skills.
• Excellent interpersonal skills. Must be able to deal with staff and library patrons in a courteous patient and professional manner.
• Commitment to fostering an environment of diversity and inclusion.
• Strong service orientation.
• Ability to write and implement procedures.
• Analytical communication organizational and training skills.
• Flexibility and initiative in carrying out assignments in response to changing environment.
• Ability to prioritize work to ensure that library goals are realized.

Physical Requirements

• Ability to move about on foot operate a keyboard perform some heavy lifting and reach all levels of shelves.

Work Environment/Conditions & Additional Information

• It is the responsibility of the Access Services Supervisor to ensure all desk staff know basic information about most other areas of the Library as they will all be called upon to answer questions about electronic reference sources reserve readings interlibrary loan status of books on order periodicals holdings printers/scanners etc.
• The person in this position is responsible for setting an overall tone of helpful friendly efficient service.

Supervisory Responsibility

• Student assistants as needed (typically 810.
• May supervise one 1 fulltime employee.

• Bachelors Degree in a related field.
• Four years related experience.

• Alma ILLiad and Ares experience.
• Supervisory experience with demonstrated success in collaborative management based on goal setting teamwork and performance feedback.

Classified Title: Library Services Supervisor
Job Posting Title (Working Title):Access Services Supervisor
Role/Level/Range: ATO 40/E/03/OE
Starting Salary Range: $37856 $70512 Annually (Commensurate w/exp.
Employee group: Full Time
Schedule: MF 9AM5:30PM
FLSA Status:Exempt
Location:District of Columbia
Department name: SheridanDC Library
Personnel area: Libraries