Infrastructure Analyst
Infrastructure Analyst
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Job Description
Hill Dickinson LLP is a leading and awardwinning international commercial law firm with offices in Birmingham Hong Kong Leeds Limassol Liverpool London Manchester Monaco Newcastle Piraeus and Singapore. With more than 1000 people including 200 partners and legal directors the firm delivers advice and strategic guidance spanning the full legal spectrum from noncontentious advisory and transactional work to all forms of commercial litigation.
Hill Dickinson acts as a trusted adviser to a wide portfolio of clients across a wide range of specialist sectors: from transport and logistics and international trade through to retail insurance marine health education manufacturing public sector and banking and financial services.
Job role:Infrastructure Analyst
Hours: Monday to Friday 08:00 18:00 35 hours per week)
Flexibility in working hours is a requirement and you can expect that additional hours evening and possibly weekend work may be required to meet deadlines and fulfil all the obligations of the role to the required level. Participation in a shift rotation / out of hours service is a requirement for this role. Travel to all offices and some client sites will be required from time to time.
Happy to talk flexible working
Hill Dickinson are proud to be named as a Top Ten Employer for Working Families 2024 and so we are happy to consider flexible working opportunities to help you balance your work and home life.
Team: IT Infrastructure
Location: Liverpool or Manchester
Benefits: At Hill Dickinson we understand that incentives go far beyond a good salary so we have created a comprehensive benefits package tailored around our people.
Here are some examples of what we offer:
- Annual leave starting at 25 days
- Birthday privilege day and Christmas shutdown
- Holiday buy sell and carryover scheme
- 2 charity volunteering or pro bono days
- Optional private medical insurance via BUPA
- Annual fitness allowance
- Flexible pension scheme
- ISA saving scheme and independent financial advice
- Electric or hybrid vehicle lease scheme
- Medicash
- EAP with access to counselling
- Enhanced family leave policies
- Access to 10 days fully subsidised emergency or backup care per year
- Life assurance
- Group income protection
- Annual travel season ticket loan
- Hybrid working and dress for your day policy
- Bespoke training and development opportunities
- Financial contribution towards home working equipment
Role overview
Introduction to the role:
Hill Dickinson have embarked on an ambitious consolidation and upgrade roadmap that will see most services aligned with the IT and Business Strategy. As a result you will be working with some of the latest technologies on the market and given the opportunity to manage and own the technical delivery of our projects. Where possible training will also be provided on new and emerging technologies to allow you to support them in full. The successful candidate will report to the Service Delivery Manager Infrastructure and form part of our technical infrastructure team who pride themselves in the successful delivery of infrastructure and applicationbased projects.
Introduction to the team:
The Infrastructure Team are a dynamic team of IT Professionals based across Liverpool and Manchester and Singapore. The team are responsible for the delivery of technical projects management and BAU upkeep of the firms infrastructure applications and SQL (Managed by a dedicated SQL function).
Our team are currently working with some of the latest technologies in the market including a Software Defined WAN Software Defined Datacentre and migration of core applications to SAAS and IAAS platforms where suitable. You can guarantee no two days will be the same and the workload is varied.
We pride ourselves in the work we deliver and the team are friendly and dynamic always willing to help others in understanding the systems and roadmap we have. With the broadening technology stack we appreciate that expertise in all technologies isnt possible but the role requires an enthusiastic and motivated professional who can develop and lead on any emerging workstreams.
As well as being a member of our Infrastructure team you will also closely align with our enterprise architect project management office and service desk teams.
Key responsibilities:
- Work closely with the Service Delivery Manager Infrastructure to develop and maintain the Operational Infrastructure / IT Systems Hill Dickinson offer across their UK and International Offices.
- To support and contribute to the organisations corporate goals and business objectives.
- Support Project Managers giving technical guidance to enable the smooth implementation of Services and Products into the Hill Dickinson Architecture through the Project lifecycle RFP through to BAU Support.
- Act as a point of escalation to Infrastructure Analysts and support them in identifying troubleshooting and resolving complex issues.
- Embrace change defined by the Hill Dickinson IT Project Roadmap.
- Support the IT departmental policies for the organisation which includes all service delivery matters technological matters hardware and software procurement & IT services sourcing.
- Work in a collaborative way with all IT teams to support the implementation of the IT vision and strategy.
- Proactively contribute to knowledge transfer to the Infrastructure Analysts and IT Service Desk to move repetitive and well documented tasks to this team.
- Create and maintain systems design and configuration documentation including creating and maintaining test plans and recovery methods of all systems.
- Keep up to date on infrastructure and security trends developments and the associated opportunities and contribute to the development of plans to exploit those trends to improve the IT service delivery to the firm.
What are we looking for:
Important criteria:
- A strong understanding of VMware management and maintenance.
- A strong understanding of Microsoft Azure including Entra and application configuration.
- A strong understanding of Microsoft Server technologies and associated services including Serverand 2022.
- A good level of networking knowledge from a troubleshooting and routing perspective. Basic switch configuration knowledge would be desirable.
- An understanding of Disaster Recovery and High Availability technologies to achieve strong recovery point / recovery time objectives.
- Microsoft Active Directory DHCP DNS Sites / Services and native replication technologies.
- Windows file services including DFSR.
- A strong understanding of applications HA technologies and how we can make our applications highly available for BC / DR purposes. While an understanding of all internal applications isnt essential a strong level of knowledge in different applications and server backend configuration is essential.
- A good understanding of monitoring technologies including tools such as SolarWinds in addition to SNMP and MIB sets to configure and fine tune service monitoring to correctly alert and give statistics on availability and performance.
- A good understanding of telephony and phone systems including SIP trunking and routing.
- An understanding / reference in the use of change management / problem management.
- A strong understanding of technical workloads and an analytical focus on troubleshooting time and task management.
It would be beneficial for you to have some of the following skills:
- ITIL v3 Foundation
- Microsoft Certified: AZ900
- Microsoft Certified: AZ104
- Microsoft Certified:AZ700
- Office 365 Exchange online / Teams / Intune
- Microsoft Single Sign on (Native Azure / SAML) and MultiFactor Authentication
- Microsoft Azure including deploying and managing of Azure virtual machines
- Mimecast
- VMWare VSAN
- Datacentre Technologies including power and cooling to achieve and efficient and green datacentre footprint.
- An interest in Cyber / Information security
- iManage10 / Cloud / Share
- Remote Desktop Services
- Any prior experience with FortiGate firewalls
- Aderant
- BigHand
If you dont meet all of the criteria above but feel that you could add real value to Hill Dickinson we encourage you to apply and if successful we can help you develop along the way.
Equality Diversity and Inclusion
Hill Dickinson is committed to providing fairness and equal opportunity for all regardless of age gender gender identity ethnic origin disability sexual orientation marital or transgender status nationality religion or belief.
We understand that our power as a firm comes from empowering our people and that it is only by encouraging and enabling individuals to be themselves at work that we can truly benefit from their rich and varied strengths.
Hill Dickinson is an equal opportunities employer. All applications received by the firm will be considered based on their merit alone and we welcome applications from all suitably qualified individuals regardless of background and from all routes to qualification with both the SRA and CILEx.
Disability Support
We are a Disability Confident employer which means if there is anything that we can do to make your visit easier so you are able to perform at your best please let us know. You can contact the HR team at should you require any adjustments to the application or interview process.
Values
Trust Respect Innovation Collaboration
At Hill Dickinson we welcome applications from individuals that are looking to return to the law as well as all routes to qualification with both the SRA and CILEx.
All successful candidates will be subject to our standard preemployment screening including a basic criminal record check via Disclosure and Barring Service. Any offer of employment made is conditional upon completion of all checks.
Due to the high response levels we receive for some vacancies we may expire any of them prior to the advertised closing date and advise you to submit your application as soon as possible.
Required Experience:
IC
Employment Type
Full-Time
