Senior Employee Technology Support Analyst Credit Operations
Senior Employee Technology Support Analyst Credit Operations
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
Role: Senior Employee Technology Support Analyst
Shift US
As a Senior Employee Support Analyst you will support a diverse set of Products and Services within anagile crossfunctional product development team. A willingness to take ownership of products running inproduction and providing frictionless experience to endusers is a key part of this role along withproviding feedback and input to help shape the modernizing and building better products. The team ispassionate about keeping our systems modern reusable and maintainable. You will be shaping thefuture of Morningstar DBRSs Products and helping to make Morningstar DBRS a technologyfirst
environment. The role will be to work with team members in North America and Mumbai and supportDBRS Morningstars global offices.
Responsibilities
Support a diverse set of Products and Services; applying technical knowledge to assist endusers andstakeholders.
Research to identify issues; provide timely resolution and communication of outcomes to allappropriate team members.
Communicate effectively to convey complex technical information via email chat ticketing system andattendance in bridge calls. Understand and educate endusers on complex user experiences.
Build a knowledge base for endusers and support analysts
Make software improvement recommendations to enhance user experience and increase supportanalyst autonomy.
Track evaluate and determine resolution approach for credit products and underlying data issues.
Demonstrate a high sense of ownership of the issues in the product ticket queue. Be responsive andprovide timely updates followup expedition and resolution.
Articulate and evangelize the strength quality and value of the product acting as a subject matterexpert where necessary.
Think strategically when it comes to understanding client requirements problemsolving and projectmanagement skills
Requirements:
3 years of experience in Application Production L1 (Level 1 & L2 (Level 2 support.
2 years of experience of managing applications involving technologies such as/ python/ AWS /JavaScript/Any JavaScript framework
2 years of experience debugging SQL Queries and Stored Procedures in a relational databasemanagement system (RDBMS).
Ability of troubleshooting applications independently with multiple concurrent priorities.
Ability to collaborate successfully with team members & teams (end users functional teams releasemanager development team)
Knowledge of Service Level Agreement management Incident management Service requesthandling Application Monitoring (alerts logs) etc.
Experience with any service desk tool such as BMC Remedy ServiceNow JIRA Redmine CA ServiceDesk etc.
Excellent communication skills verbal listening reading writing
Availability to work on rotation shifts between NA American & Australian shifts
Qualifications:
A bachelors degree in computer science or related field
Good to have:
Demonstrated domain knowledge in financial/investment data and/or analytics
Working knowledge of monitoring tools e.g. Splunk New Relic etc.
Morningstar is an equal opportunity employer
About Us
Morningstar DBRS is a leading provider of independent rating services and opinions for corporate and sovereign entities financial institutions and project and structured finance instruments globally. Rating more than 4000 issuers and 60000 securities it is one of the top four credit rating agencies in the world.
Morningstar DBRS empowers investor success by bringing more transparency and a muchneeded diversity of opinion in the credit rating industry. Our approach and size allow us to be nimble enough to respond to customers needs in their local markets but large enough to provide the necessary expertise and resources they require. Market innovators choose to work with us because of our agility techforward approach and exceptional customer service.
Morningstar DBRS is the next generation of credit ratings.
If you receive and accept an offer from us we require that personal and any related investments be disclosed confidentiality to our Compliance team (days vary by region). These investments will be reviewed to ensure they meet Code of Ethics requirements. If any conflicts of interest are identified then you will be required to liquidate those holdings immediately. In addition dependent on your department and location of work certain employee accounts must be held with an approved broker (for example all U.S. employee accounts). If this applies and your account(s) are not with an approved broker you will be required to move your holdings to an approved broker.
Morningstars hybrid work environment gives you the opportunity to work remotely and collaborate inperson each week. While some positions are available as fully remote weve found that were at our best when were purposely together on a regular basis typically three days each week. A range of other benefits are also available to enhance flexibility as needs change. No matter where you are youll have tools and resources to engage meaningfully with your global colleagues.
R06DBRSInc DBRS Inc. US Legal EntityRequired Experience:
Senior IC
Employment Type
Full-Time
