Seasonal Service Advisor - Customer Service
Seasonal Service Advisor - Customer Service
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Why Were Rad (about us):
Rad Power Bikes Americas largest electric bike brand is on a mission to get people onto bikes that are built for everything and priced for everyone. Our company is a driving force behind the ebike market expansion in North America. We are the first mover in the omnichannel retail space for personal mobility products and we continue to develop industryleading innovative ebikes.
We are seeking a seasonal fulltime Service Advisor for our Seattle location. Our Service Advisor will be responsible for greeting customers and listening attentively to their needs and requests monitoring and scheduling appointments diagnosis and estimating repair costs selling service packages building out work orders delegation of repairs problem solving concerns and complaints and follow up with customers to ensure an unrivaled customer experience.
The salary for this role is $23.00/hour. Weekend availability will be required as our schedule is subject to change.
Why Youre Rad (about you):
- 12 years working in a customer facing position particularly in a service department
- Exemplary customer service skills
- Strong attention to detail and prioritization
- Ability to multitask and work well under pressure
- Relationship focused approach to customer service
- Passion for bikes and getting people back in the saddle
- Impeccable communication skills especially under pressure
Additional Requirements:
- Sales experience articulate highly congenial/people person
- Working knowledge of apps (Shopify Zendesk) and cloud based software (Google suite)
- Ability to ascend / descend ladders
- Ability to bend stoop crouch kneel walk stand and sit for extended periods of time up to 8 hours / day
- Ability to lift push/pull leverage and carry 65 pounds without assistance
- Proficient manual dexterity required while using a variety of hand tools and other equipment
You get bonus points for:
- Proven passion for customer satisfaction in the retail bike industry
- Strong diagnostic knowledge of RPB mechanical and electrical systems
Had you been with us last month the top 5 things you would have impacted are:
- Maintained an elite and positive customer experience by ensuring customers are being greeted with energy enthusiasm and genuine care
- Gained superior product knowledge to effectively educate customers and advise appropriate level of parts and service
- Set confirmed and prepared appointments for customers with confidence and professionalism and prioritized service appointments based on customer needs
- Communicated frequently with supervisors mechanics and spare parts associates to ensure timely completion of work
- Efficiently determined recommended levels of service and replacement parts and drafted clear and concise work orders to ensure proper delivery for both the customers and mechanics
- Additional duties and overtime as required
Working at Rad is built around our RADICAL values we are:
- ResultsDriven we aim for success each day and lead the charge towards a sustainable future
- Accountable we take ownership bias to action seek and provide feedback
- Diverse inclusive of experiences backgrounds and skills we value every voice
- Innovators we challenge ourselves and the status quo we are original
- Customer driven completely we do the right thing for our riders
- Approachable kind we collaborate and are always willing to help
- Learner we grow our skills we are humble and seek to improve
Does this sound like you Please apply and join us!
Rad Power Bikes is proud to be an Equal Opportunity Employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability you may contact us ator
Required Experience:
Unclear Seniority
Employment Type
Full-Time
