Manager - Loyalty Product and Member Engagement
Manager - Loyalty Product and Member Engagement
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$ 93400 - 118400
1 Vacancy
Job Description
The Manager Loyalty Product and Member Engagement is responsible for supporting the daytoday Elite member experience of Marriott Bonvoy as well as key program initiatives. This role is responsible for providing program support to enhance both loyalty products and member engagement across all touchpoints of Marriotts loyalty program. Key initiatives include:
- Support of improvements to Elite upgrades benefit
- Support enhanced benefit transparency in partnership with Digital and Marketing
- Manage daytoday of Annual Choice Benefit program
- Support of the Marriott Bonvoy relational survey close look process.
CANDIDATE PROFILE
Education and Experience
Required
- 4year degree from an accredited university in Marketing Business Administration Hotel and Restaurant Management or related major.
- Strong project management skills including a demonstrated ability to lead multifunctional project teams to drive concrete results and actions.
Preferred
- Experience with PowerPoint and Excel
- Experience with consulting
- Experience in Loyalty program
CORE WORK ACTIVITIES
- Support DaytoDay Elite Member Experience
- Support of Elite program both via onproperty and memberfacing resources with a particular focus on benefit transparency
- Partner with Marketing to ensure close connectivity and help maintain/manage all Elite memberfacing communications and resources
- Supports Member Engagement Projects
- Support close loop process for Marriott Bonvoy Relational Survey as loyalty program subject matter focused on resolving member issues and negative sentiment
- Collaborates with internal and external stakeholders as a loyalty program subject matter expert to foster program growth including leading projects to standup new features or controls needed to optimize Marriott Bonvoy engagement with members and associates.
- Support Program Initiatives
- Support of improvements to Elite upgrades benefit with key focus on evaluating product performance identifying and solving technical issues updating associate training resources to support benefit and providing program management support
Maintaining Goals
- Submits reports in a timely manner ensuring delivery deadlines are met.
- Promotes the documenting of project progress accurately.
- Provides input and assistance to other teams regarding projects.
Managing Work Projects and Policies
- Manages and implements work and projects as assigned.
- Generates and provides accurate and timely results in the form of reports presentations etc.
- Analyzes information and evaluates results to choose the best solution and solve problems.
- Provides timely accurate and detailed status reports as requested.
Demonstrating and Applying Discipline Knowledge
- Provides technical expertise and support to persons inside and outside of the department.
- Demonstrates knowledge of jobrelevant issues products systems and processes.
- Demonstrates knowledge of functionspecific procedures.
- Keeps uptodate technically and applies new knowledge to job.
- Uses computers and computer systems (including hardware and software) to enter data and/ or process information.
Additional Responsibilities
- Provides information to supervisors and coworkers by telephone in written form email or in person in a timely manner.
- Informs and/or updates leaders on relevant information in a timely manner.
- Manages time effectively and conducts activities in an organized manner.
- Presents ideas expectations and information in a concise organized manner.
- Uses problem solving methodology for decision making and follow up.
- Performs other reasonable duties as assigned by manager.
The salary range for this position is $93400 to $118400 annually. Marriott offers a bonus program comprehensive health care benefits 401(k) plan with up to 5 company match employee stock purchase plan at 15 discount accrued paid time off (including sick leave where applicable) life insurance group disability insurance travel discounts adoption assistance paid parental leave health savings account (except for positions based out of or performed in Hawaii) flexible spending accounts tuition assistance pretax commuter benefits other life and work wellness benefits and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility waiting period contribution and other requirements and conditions.
The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time with or without notice subject to applicable law.
Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.
Required Experience:
Manager
Employment Type
Full-Time
