Sr Peoplesoft Support - FSCM

WHO WE ARE:

Zinnia is the leading technology platform for accelerating life and annuities growth. With innovative enterprise solutions and data insights Zinnia simplifies the experience of buying selling and administering insurance products. All of which enables more people to protect their financial futures. Our success is driven by a commitment to three core values: be bold team up deliver value and that we do. Zinnia has over $180 billion in assets under administration serves 100 carrier clients 2500 distributors and partners and over 2 million policyholders.

WHO YOU ARE:

The Senior PeopleSoft FSCM System Support role is responsible for overseeing and executing production support for the PeopleSoft (FSCM) suite. This position focuses on maintaining system stability ensuring seamless business operations resolving complex functional issues and serving as a subject matter expert (SME) for core FSCM modules. The role involves close collaboration with business units technical teams and vendors to proactively manage and enhance the application environment.

WHAT YOULL DO:

• Serve as the lead functional support resource for PeopleSoft FSCM modules such as General Ledger Accounts Payable Cash Management Financial Gateway and others.
• Monitor and troubleshoot batch processes interface jobs and integrations across systems to ensure operational continuity.
• Analyze and resolve complex production issues collaborating with technical teams and Oracle support when necessary.
• Support critical business cycles including monthend quarterend and yearend close activities ensuring accurate and timely processing.
• Guide and mentor junior support team members providing expertise and best practices for issue resolution and process improvement.
• Liaise with functional users to gather requirements clarify issues and provide system expertise in a consultative manner.
• Validate application changes patches and enhancements through coordinated testing and change management processes.
• Oversee access control reviews and security role assignments working with audit and compliance teams to ensure regulatory alignment.
• Maintain and enhance knowledgebase documentation SOPs and functional support resources.
• Identify trends in incidents and recommend preventative measures process automation or training opportunities.

WHAT YOULL NEED:

• 5 years of handson functional experience with PeopleSoft FSCM in a support or systems analyst capacity.
• Indepth understanding of PeopleSoft business processes and operational workflows in Finance modules.
• Proven experience supporting enterpriselevel ERP systems in a production environment.
• Strong troubleshooting analytical and critical thinking skills with attention to detail.
• Excellent communication and interpersonal skills; capable of interacting across technical and business teams.
• Ability to lead initiatives and drive resolution independently with minimal supervision.
• Bachelors degree in information systems Computer Science or related field (or equivalent experience).

WHATS IN IT FOR YOU

At Zinnia you collaborate with smart creative professionals who are dedicated to delivering cuttingedge technologies deeper data insights and enhanced services to transform how insurance is done. Visit our website at for more information. Apply by completing the online application on the careers section of our website. We are an Equal Opportunity employer committed to a diverse workforce. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability.

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