Associate Consultant
Associate Consultant
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Job Description
The Executive IT Support Specialist is primarily responsible for providing White Glove Tier 3 support to Executive (VP to CSuite) endusers. Tasks will include tracking troubleshooting and resolving enduser computer issues as well as proactive monitoring and support. Additionally this role will support and assist other IT functions as needed. The successful candidate will possess deep technical knowledge in the required fields as well as exceptional interpersonal skills. Candidate should have at least 5 years of experience supporting Executive / VIP level clients and at least 7 years Deskside Support experience.
Key Responsibilities to include but are not limited to:
Deliver worldclass IT support to onsite and remote Executive / VIP endusers and their Executive Administrators / Assistants
Independently resolve complex break/fix issues in person or via telephone
Troubleshoot Windows OS issues
Experience with Mac OS iOS and Android OS
Expertlevel experience with MS Office Suite Applications
Perform installations replacements upgrades and other hardware/software related tasks as needed
Setup and monitor highpriority executive meetings utilizing collaboration and AV services
Provide technical support to Office Services as needed
Provide recommendations regarding new technologies to better support all users
Perform regular walkthroughs to provide proactive support
Job Requirements:
Bachelors degree or equivalent experience (i.e. 7 years experience in an IT technical role)
Support of Executive clients within the Dallas/Fort Worth Metro area and occasionally in Clients Austin TX (Governmental Affairs) Office. Occasional travel outside of Texas should a board meeting be held offsite
7 years experience in desktop hardware operating systems smartphones and printers.
7 years experience in Microsoft products (Windows Office Outlook Skype etc.
7 years experience in business communication platforms such as messaging video conferencing telephony etc.
5 years experience in White Glove / CSuite support
Handson troubleshooting experience with the ability to perform under intense scrutiny and / or time constraints
Working technical knowledge of current protocols operating systems and standards
Strong written and oral communication skills
Experience working in a teamoriented collaborative environment
Strong customerservice orientation with a focus on customer satisfaction
Highest degree of professionalism and integrity
Flexibility to be on call during off hours and weekends
Disclaimer
HCL is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns tofor investigation.
Compensation and Benefits
A candidates pay within the range will depend on their skills experience education and other factors permitted by law. This role may also be eligible for performancebased bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for needbased leave with no designated number of leave days per year); and 10 paid holidays per year.
Required Experience:
IC
Employment Type
Full Time
