IT Support Specialist

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

SHOULD YOU ACCEPT THIS CHALLENGE

What You Will Be Doing

The IT Specialist manages all Helpdesk activities to ensure the enduser experience in our R&D Center is consistently optimal. Based out of our India office the candidate brings years of experience to the table to organize and help promote future scalability throughout the key role will be the point of contact to address and resolve service incidents and requests raised by the users in line with the Service Desk objectives and therefore to satisfy the communication needs of the IT staff and the employees of the organization.

Responsibilities:

Provide tier 1 hardware and software support for local and remote Mac OS X and Microsoft Windows users across the globe

Handle support queue respond to emergency hotline calls and take part in weekend & holiday Oncall rotation

Provision and installation or IT equipment such as Monitorscables and peripherals at desks

Provision new laptops set up workspaces and handle onboarding training for new hires.

Source and manage inventory for all R&D Center office

Support telecommunications and digital signage technologies such as Fuze VoIP phones Zoom and RiseVision

Provide deskside support for our India R&D Center employees

Assist in developing and documenting standards and procedures for enduser support.

Provide baselevel systems and network support in conjunction with our Server and Network teams.

Help improve automation in account system and application provisioning.

Experience:

Min 8 years IT Helpdesk or desktop support experience

AD account creation/maintenance experience

A valid passport and ability to engage in limited travel

Experience administering and working with common cloudbased enterprise solutions (e.g. Gmail GDrive Box Slack Global Protest Zscaler Crowdstrike etc.

Basic knowledge of endpoint security and management

Audio Visual Support experience(Zoom Neatboards Logitech TapIP scheduler)

IT Hardware asset management experience(Procurement Shipment stock mgmt material inward/outward movement)

Mac OS X and Windows 10 support experience

IT ticketing system experience (preferably ServiceNow)

Mobile device support experience (preferably iOS/Android)

Good with the following processes: New hire onboarding and Leavers Offboarding

GSuite Okta JAMF and Airwatch (Workspace One) administration experience is a plus

Baselevel Ubuntu/Linux support experience is a plus

Tech Certifications ITIL foundation cert is desirable

Proficiency in any scripting language such as Python IaC Shell scripting etc will add a huge advantage to the candidature.

Desired additional Skills:

Excellent communication skills ability to handle users and leaders at all levels L2

Logical thinking and Decision making L2

Negotiation Skills L1

Presentation Skills L1

Escalation Management L2

Incident Triage L1

Major Incident Management L1

Service Request fulfillment L1

Knowledge(KB) Articles creation in ServiceNow L1

We are a primarily inoffice environment and therefore you will be expected to work in the Bangalore office in compliance with Pures policies unless you are on PTO or work travel or other approved leave.

WHAT YOU CAN EXPECT FROM US:

• Pure Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortunes Best Large Workplaces in the Bay Area Fortunes Best Workplaces for Millennials and certified as a Great Place to Work!
• Pure Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and companysponsored team events. Check out purebenefits for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

WHERE DIFFERENCES FUEL INNOVATION:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. At Pure Storage diversity equity inclusion and sustainability are part of our DNA because we believe our people will shape the next chapter of our success story.

Pure Storage is proud to be an equal opportunity employer. We strongly encourage applications from Indigenous Peoples racialized people people with disabilities people from gender and sexually diverse communities and people with intersectional identities. We also encourage you to apply even if you feel you dont match all of the role criteria. If you think you can do the job and feel youre a good match please apply.