Master Data Management Specialist/SME/Team Lead/Service Delivery Manager
Essential Qualifications
- 2 to 15 years of experience in retail ecommerce master data management and supply chain management
- Experience in SAP ERP is an added advantage
Essential Skills/Personality Traits
- Excellent verbal and written communication skills
- Strong team player
- Willingness to work flexible night shifts
- Selfdriven and service excellence oriented
- Analytical and problemsolving capabilities
- Attention to detail and ownership mindset
Operational Responsibility
- Mentor and provide process excellence
- Excellent communication skills
- Manage work and prioritize deliverables
- Flexibility to work under changing/challenging work environments
- Adherence to company and client project standards and guidelines
- Knowledge of SAP S4HANA
- Proficiency in Microsoft Office products (Excel PowerPoint Word)
Performance Standards
Measurable
- Establish systems and procedures in the team
- 0 defects
- 100 accuracy
- Customer satisfaction index
- Employee motivational index
- Punctuality and selfdiscipline
- Interpersonal effectiveness
NonMeasurable
- Selfmotivation
- Achievement orientation
- Relationship building ability
- Interface with other departments
- Personal grooming and etiquette
- Punctuality
- Inclination towards being processdriven
- Going out of the way to satisfy the external customer
Requirements
Requirements:
- Bachelors degree in relevant field or equivalent experience
- Proven experience in master data management and supply chain management
- Strong understanding of SAP ERP and S4HANA
- Excellent communication and interpersonal skills
- Ability to work flexible night shifts
- Strong analytical and problemsolving skills
- Proficiency in Microsoft Office products (Excel PowerPoint Word)