SAP COE Customer Service
SAP COE Customer Service
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Job Description
At GE Appliances a Haier company we come together to make good things for the fastestgrowing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better believe in the power of our people and in giving them the freedom to explore discover and build good things together.
The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.
Interested in joining us on our journey
The SAP CS Consultant will take charge of the Customer Service (CS) module implementation in an S4 HANA migration. They will be responsible for defining the global service processes configuring the SAP CS module and ensuring its integration into the Business Process Master List (BPML). This includes collaboration with process owners and managing the rollout of the global template to multiple entities within a large multinational corporation.Position
SAP COE Customer ServiceLocation
IND Bangalore KAHow Youll Create Possibilities
Key Responsibilities
Business Process analysis and Mapping
Collaborate with business process owners to gather customer service (CS) requirements and map them into BPML.
Global Process Template
Lead the design configuration and optimization of SAP CS processes for warranty claims service orders and repairs.
Configuration & Customization
Perform and oversee configurations in CS (Service Order Management Warranty Management Customer Interaction Centre and others).
Collaboration with Development
Work with development teams to define functional specifications and review technical designs.
Project Leadership
Manage timelines deliverables and stakeholder communication during the template rollout phases.
Testing & Quality Assurance
Create test plans (Unit Integration UAT) and ensure consistency across entities.
Data Migration & Cutover
Lead migration of customer service data from ECC6 to S4 HANA ensuring data accuracy and integrity.
Training & Support
Develop enduser training materials and provide postgolive support.
Continuous Improvement
Propose improvements using S4 HANA functionalities to optimize business processes.
What Youll Bring to Our Team
Key Qualifications
Educational Background
Bachelors or masters in finance Accounting or IT. SAP CS Certification preferred.
Experience
1215 years in SAP CS with at least two fullcycle implementations. Global rollout experience is a plus.
Technical Skills
Deep knowledge of SAP CS submodules (Service Orders Warranty Claims Repairs Field Service Management).
Integration Skills
Deep understanding of integration points with SD CRM (Salesforce) and logistics modules.
Project Management
Experience managing largescale SAP projects with Agile or Waterfall methodologies.
Communication Skills
Strong interpersonal skills capable of communicating complex technical details to business stakeholders.
ProblemSolving
Demonstrated ability to analyse business needs and implement solutions effectively.
SAP Tools
Proficiency with SAP Solution Manager Fiori and related SAP tools.
Preferred Skills
SAP S4 HANA Customer service
Experience with S4 HANA CS capabilities including improved analytics service management dashboards and Fiori apps.
Integration with CRM/CS
Proven experience in integrating SAP CS with CRM systems (especially Salesforce) for customer engagement optimization.
Warranty Management
Indepth knowledge of warranty processes claims handling and associated reporting in SAP CS.
Reporting and Analytics
Experience with S4 HANA reporting tools and analytics relevant to customer service processes.
Competencies
Leadership
Ability to lead crossfunctional teams and manage largescale projects.
Analytical ThinkingStrong problemsolving skills and a strategic mindset.
Process Oriented
Focus on delivering consistent highquality process improvements.
Adaptability
Ability to adjust in dynamic environments and drive change.
Change Management
Ability to manage and implement changes within global and diverse environments.
Attention to detail
High level of precision in all work deliverables.
Our Culture
At GE Appliances creativity meets passion and conversations lead to exceptional outcomes and respect and value the unique backgrounds and experiences that everyone brings to GE Appliances. We believe a diverse workplace where everyone is included and people can be their true and authentic selves fosters creativity and innovation. We know our differences are our greatest strength.The very best innovations across every function of a company come from diverse teams. Our commitment to ensuring a safe and inclusive workplace where everyone is valued allows employees to perform at their best every day. Diversity at GE Appliances helps us achieve zero distance to our owners innovate smartly and connect to the communities and customers we serve.We encourage and support the ideas aspirations and the wellbeing of everyone our employees and our communities
GE Appliances is a trustbased organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.
GE Appliances participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S
If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an email
Employment Type
Full-Time
