Customer Service Program Aide Program Aide Grade 14
Customer Service Program Aide Program Aide Grade 14
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Job Description
About the Position
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The expected salary range for this role on hire is$52007 $75164WHO WE ARE
Montgomery County Department of Recreation is a nationally recognized and awardwinning agency with a mission to provide high quality diverse and accessible communitybased programs activities and services that serve the recreation and leisure needs of the Montgomery County community. The department manages 39 facilities including recreation centers senior centers and indoor and outdoor aquatic facilities and provides thousands of programs such as outofschool activities aquatics classes youth and adult sports programs and leagues seniorprogramsand therapeutic recreation.
WHO WE ARE LOOKING FOR
The Department isseekinga dynamicmotivatedenergeticand bilingualfulltimeCustomer ServiceProgram Aidein support of the Communications and Public Outreach Team. Our Program Aidesare responsibleforbeing knowledgeable about Montgomery County Recreation programs and activities andproviding customer service support.
What Youll Be Doing
Providinginperson and phone customer servicein English and Spanish. That includes providing information andistanceverifyingand updating customer and organization accountsandistingpatrons with account related problems.
Supporting the Departments Rec Assist (financialassistance and Employee Wellnessinitiativesby reviewingand approvingapplicationsin English and Spanishissuingnotices toparticipantsandmaintainingappropriate systemsand documentation
Preparingrelevant reportsenteringand compilingdata using recreation program software
Assistingcustomers with registration program payment planstransferrequestsand other transactions.
Provide support andassistanceto other areas of the Department as needed.
Translating formal county documents (press releases fliers etc. from/into Spanish.
Tabling and onsite support at department events.
ProvidingassistancetoSpanishspeaking customers.
Successful candidates willdemonstratehigh quality customer service skills and experience working with culturally and racially diverse groups. They will have excellent communication and organizational skills; and be proficient inutilizingMicrosoft Office Suites and recreation software systems. These positions may require work during nontraditional hours to include early mornings evenings/nightsweekendsand holidays; may require work that involves physical demands occasionally working outdoors in varying weather and extreme temperatures; and the ability to attend meetings or perform work at locations outside of an assigned facility. Successful candidates may provide onsite coverage and support to other departmental activities during the work schedule. To ensure a positive workplace and tocomply withfederal state and County laws incumbentsare responsible forcompleting mandatory trainings within the first three to six months or within the specifiedtimeframe.
Minimum Qualifications
Experience: Two 2 years paraprofessional experience supporting program/specialization areadirectly relatedto the assignment of the position
Education: Completion of high school or High School Certificate of completion recognized in the State of Maryland.
Equivalency: An equivalent combination of education and experience may be substituted. Individuals appointed to a position in this class willbe requiredto serve a probationary period of six months during which time performance will be carefully evaluated. Continuation in this class will be contingent upon successful completion of the probationary period.
Preferred Criteria Interview Preferences
Experience working in Rec Trac or other complex relational database systems.
Experience working with Microsoft Office 365.
Experience planningcreatingandmaintainingspreadsheets and databases as well as generating/preparingaccurateand concise reports.
Experienceestablishingand maintaining effective working relationships with coworkers individualsgroupsand agencies interested in or involved in recreation activities.
Experience providing direct customer service.
Experience delivering effective oral and written communication.
Ability to speak read and write inSpanish proficiently(advanced level).
IMPORTANT INFORMATION
The Office of Human Resources (OHR) reviews the minimum qualifications of all applicants irrespective of whether the candidate has previously been found to have met the minimum requirements for the job or been temporarily promoted to the same position. This evaluation is based solely on the information contained in the application/resume submitted for this specific position.
Montgomery County Government(MCG) is an equal opportunity employer committed to workforce diversity. Accordingly as it relates to employment opportunities the County will provide reasonable accommodations to applicants with disabilities in accordance with the law. Applicants requiring reasonable accommodation for any part of the application and hiring process should email OHR at. Individual determinations on requests for reasonable accommodation will be made in accordance with all applicable laws.
MCG also provides hiring preference to certain categories of veterans and veterans/persons with a disability. For more information and to claim employment preference refer to the Careers webpage onHiring Preference.
All applicants will respond to a series of questions related to their education relevant experience knowledge skills and abilities required to minimally perform the job. The applicants responses in conjunction with their resume and all other information provided in the employment application process will be evaluated to determine the minimum qualifications and preferred criteria or interview preference status. Based on the results the highest qualified applicants will be placed on an Eligible List and may be considered for an interview. Employees meeting minimum qualifications who are the same grade will be placed on the Eligible List as a Lateral Transfer candidate and may be considered for an interview.
This will establish an Eligible List that may be used to fill both current and future vacancies.
If selected for consideration for this position you may be required to provide evidence that you possess the knowledge skills and abilities indicated on your resume.
Montgomery County Ethics Law: Except as provided by law or regulation the Countys Public Employees (which does not include employees of the Sheriffs office) are subject to the Countys ethics law including the requirements to obtain advanced approval of any outside employmentand the prohibitions on certain outside employment. The outside employment requirements of the ethics law can be found at19A12 of the County Code. Additional information about outside employment can be obtained from theEthics Commissionwebsite.
Employment Type
Full-Time
