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Comfort starts with our 10000 team members across the globe who are transforming the power of comfort every day. Our employees have the power to change lives in our homes work and communities. We foster an inclusive environment while honoring a legacy built on family where everyone can be themselves.
If you are ready to join an industry leading organization where our people are the most important asset and innovation propels us into the future youre ready to take your seat at LaZBoy Incorporated.
WE BELIEVE IN THE TRANSFORMATIONAL POWER OF COMFORT
Job Description Summary
Job Description:
KEY RESPONSIBILITIES:
InHome Design:
Schedule professional home consultations to present customized room designs including sample fabrics furniture tables and accessory recommendations as well as the benefits of a professional installation service
Execute and champion the InHome Design process per company guidelines
Responsible for creating grassroots opportunities to increase the overall performance of the InHome Design Program
Accurately complete order information collect deposits and fees keep orderly customer records and research customer payments and deliveries
Responsible to support design related functions in the store and maintain an up to date customized portfolio including before and after pictures of previous InHome design projects.
Considerable independence is required for the InHome Design process
Sales Culture and Promotions:
Drive sales to consistently achieve established InHome program sales goals.
Team with Store Manager Sales Manager and selling team to promote the InHome Design program and drive overall store sales
Maximize store promotions marketing initiatives and grassroots programs
Maintain strong knowledge of features and benefits of existing and new product line
Meet established goals as set by management
Customer Experience Excellence:
Sets the highest standard for customer care
Meet and greet customers that come into the store
Ensure that each LaZBoy customer has an informative and positive experience by using good customer service skills and knowledge of products
Make sound business decisions to deliver customer satisfaction and promote team environment
People Development
Train coach and develop Design Associates on product knowledge and selling skills to achieve store sales goals
Assist with training coaching and developing the selling team
Create a positive and exciting working environment for all store associates
Hiring and developing talent and succession planning; and leveraging the capabilities of new and existing talent
Utilizes Company resources to keep associates up to date on product knowledge selling skills and operational efficiencies
Leads with the highest ethical standards and demands the same from their teams
Ensures associates are provided the necessary tools to perform job responsibilities
Coach and counsel team based on results
Maintain a positive working relationship with all store associates
Store Standards / Operations:
Effective manager on Duty (MOD)
Assist with maintenance of the overall visual appearance of store this includes but is not limited to assist to maintain floor and/or showroom displays tagging of products and accessories maintaining accessory catalogs and design center fabrics and maintaining general store cleanliness.
Adhere to general store operational procedures and guidelines
May be responsible for opening and closing of the store
Champion and role model the LaZBoy selling process (Comfort Process) by overseeing the interaction with each and every client within the furniture gallery
Know what is happening on the floor at all times. Be willing and able to jump into every sale and close it.
Show a sense of urgency enthusiasm and excitement with the staff and customers
Other duties as assigned
MINIMUM JOB REQUIREMENTS:
Bachelors degree in Interior Design with one 1 to two 2 years experience strongly preferred or a minimum of five 5 years design experience in a comparable home furnishings role
CIDA accreditation and/or ASID membership preferred
Experience in using floor and space planning applications
Previous selling experience strongly preferred
Proficient in the use of Microsoft Office including Word Excel and PowerPoint
Experience in using floor and space planning applications
Knowledgeable of general principles of home dcor and design (i.e. furniture carpet draperies and color schemes.
Excellent communication skills customer service skills and organizational skills
Strong interpersonal skills to effectively communicate and build rapport
Ability to effectively manage time and conflicting priorities
Ability to work effectively and productively with others as a team
Ability to work the schedule and hours dictated by business needs to include evenings weekends and holidays
Initiative to meet assigned goals missions and objectives
Strong attention to detail
SUPERVISORY RESPONSIBILITIES: Responsible for directly leading a team of Design Associates and indirectly the selling team.
Weekly Hours:
Full-Time