Customer Service Representative - With BenefitsIncentives
Customer Service Representative - With BenefitsIncentives
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Hourly Salary
$ 21 - 25
Vacancy
1 Vacancy
Posted on :
13-04-2025
Job Description
Replies within 24 hours
Benefits:
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Vision insurance
- Wellness resources
Customer Engagement Coordinator
T.F. OBrien Cooling & Heating
New Hyde Park NY
Work Hours: Monday Friday 8:00 a.m. 5:00 p.m.
Full Time: Onsite
Pay: $21 $25.00 Per Hour Commission
Competitive Weekly Pay Benefits Career Growth Opportunities Positive Workplace Culture Stability and Paid Training
Are you passionate about making a positive difference in customers lives Do you find it rewarding to help customers Do you have a talent for understanding a customers unique needs and finding a solution If so apply today.
(Please apply if you are serious about a career opportunity and have read the Job description.
T.F. OBrien Cooling & Heating seeks an energetic and motivated Customer Engagement Coordinator who will act as a liaison provide product and service information and resolve any emerging problems that our customers may face with accuracy and efficiency.
The best Customer Engagement Coordinator is genuinely enthusiastic about helping customers. Theyre patient empathetic and passionately communicative. They love to help people. Customer Engagement Coordinators can put themselves in their customers shoes and advocate for them when necessary. Customer feedback is priceless; the Customer Engagement Coordinator can gather that for you. Problemsolving comes naturally doing the right thing for our customers.
They are confident at troubleshooting and investigating if they dont have enough information to resolve customer issues. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.
Qualifications:
- Strong people skills.
- Assist in dispatching field personnel.
- Ability to understand and offer solutions to customers.
- Excellent organizational & communication skills.
- Capable of multitasking & working on and/or involved with multiple projects.
- Desired to learn and be a team player.
Responsibilities:
- Scheduling of service calls for our HVAC Technicians
- Promote the residential service and commercial & maintenance agreement program.
- Interact effectively with field personnel to achieve total customer satisfaction.
- Expedite field personnel calls efficiently.
- Ensure that past due and credit hold customers are offered service only after account is up to date.
- Determining the quickest most effective ways to answer a clients or customers questions
- Troubleshoot with the customers Air conditioner systems or heat system through the phone.
Key Relationships:
- Customers & Potential Customers
- Service Technicians
- Service Manager
- Installation Manager
- Operations Manager
- Sales Team
Performance Objectives:
- Provide excellent and accurate information to customers & potential customers.
- Possess excellent phone skills listening skills conflict resolution and product knowledge.
- Assist with ensuring efficient scheduling and dispatching of service calls
- Timely response of followup of service.
- Promote the service & maintenance plan program to all customers & potential customers
- Manage customer expectations through excellent communication.
Benefits We Offer:
- 401(k) with company match
- Vacation Holiday and Sick Pay
- Dental Insurance
- Vision insurance
- Health insurance
- Life insurance
- Competitive compensation
- Paid Overtime
- Disability insurance
- Employee assistance program
- Employee discount program
- Room for growth within the company
- laptop headset & access to integrated software
If this sounds like you spend some time learning about T.F.O Brien Cooling & Heating by visiting https://tfobrien/careers/
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Compensation: $21.00 $25.00 per hour
There are many exciting options for a career in HVACR waiting to be explored.
If youre looking for a career that offers flexibility job stability strong pay benefits and more then youve come to the right place!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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