Business Application Support Technician
Business Application Support Technician
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$ 62000 - 112000
1 Vacancy
Job Description
At Forrester were trusted to work on trailblazing mission critical problems that business and technology leaders face today. Thats why were always looking to empower talented individuals to perform at their best every single day. Were proud of our community of smart people and vibrant voices who come together to do whats right by our clients and each other. Our success is driven by curiosity courage and customer obsession. The confidence and drive to be bold at work. Join us and build an extraordinary future.
About This Role:
Reporting to the manager Business Applications Support Technician this person will be part of a team that supports our business applications. (Salesforce PeopleSoft ScheduleOnce Seismic etc.. This person will work with sales operations sales enablement and business applications development teams to ensure smooth support for all Forrester employees as well as promoting and enhancing business process though the efficient and advanced use of these applications.
The Business Applications Support Technician will provide firstlevel support to the users of these systems. The Business Applications Support Technician will liaise with help desk technical operations business application development and product development managers (PDM) on all levels of reported issues and requests for enhancements that flow into the business applications support desk. Additionally the technician will assist with QA and deployment of new features and functionality.
Job Description:
- Provide daytoday support for Forrester business applications (SalesForce SalesForce reporting PeopleSoft etc..
- Handle and escalate issues in accordance with interdepartment SLAs.
- Act as a liaison between users and the development teams for reported issues or bugs.
- Effectively advocate for process changes by ensuring that business process initiatives and associated application updates or enhancements are clearly communicated to all impacted business units and users.
- Assist the Salesforce development teams with testing of new releases/enhancements and features/functions.
- Set up and provision new users in their respective applications.
Job Requirements:
- Strong academic record with B.A./B.S. degree.
- Three to five plus years experience supporting business applications specifically Salesforce.
- A strong understanding of (or willingness to learn) business processes as it pertains to business applications.
- Experience supporting PCs Windows and Office a plus
- Excellent customer service orientation and professional presentation qualities.
- High knowledge and aptitude for technology.
- Excellent problemsolving and troubleshooting skills.
- Excellent oral and written communication skills.
- Ability to work in a dispersed team environment manage multiple projects and meet deadlines.
Please note that the base salary range indicated here is inclusive of all applicable US geographies listed in this requisition. This salary range is based upon the position as described in the job listing. The offered compensation may vary within this range and is dependent upon the successful candidates primary work location experience training education and credentials.
Base salary range: $62000 $112000
For employees based in Washington State the percentage listed here is an estimated bonus target as a percentage of base salary in accordance with the Forrester Employee Bonus plan. Individual and company performance as well as other eligibility criteria will determine the actual incentive amount.
Bonus target: 5
For information on benefits please visit: https://forresterbenefits/
The application deadline is May 31 2025. Please refer to the job posting on Forrester careers page if the deadline has been extended
Were a network of knowledge and experience leading to richer fuller careers. Here were always learning. Whether you want to hone your strengths or discover new ones Forrester is the place to go for it. Its a place where everyone is given the tools support and runway they need to go far. Well be right there beside you every step of the way.
Lets be bold together.
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FLSA Status:
ExemptHere at Forrester we welcome people from all backgrounds and perspectives. Our aim is for all candidates to be able to fully participate in Forresters recruitment process. If you would like to discuss a reasonable accommodation please reach out to .
Forrester Research Inc. is an Equal Employment Opportunity Employer. As a federal contractor Forrester encourages veterans and individuals with disabilities to apply for employment.
Required Experience:
IC
Employment Type
Full Time
