Language Fluency: English (Required)

Work Shift:

Please review the following job description:

Essential Duties and Responsibilities

Following is a summary of the essential functions for this job. Other duties may be performed both major and minor which are not mentioned below. Specific activities may change from time to time.
1. Provides support to the team while partnering with other teams to improve processes roll out new features/products and advance business initiatives that have major financial impacts to the Company.
2. Keeps abreast of industry trends in Wholesale Solutions by networking with industry contacts and other activities to identify best practices.
3. Meets sometimes lessclearly defined demands and influences junior colleagues.
4. Maintains strong and open partnerships with Line of Business Product and other stakeholders to provide mutual feedback on business processes internal relationships organizational strengths and opportunities for improvement.
5. Assists in developing and implementing shortterm and longterm strategic goals for Wholesale Payments with the view of delivering operational excellence. Communicate overall purpose mission and values to ensure teammate alignment and effective .
6. Participates as a subject matter expert for quality and efficiency projects and activities surrounding continuous best practices and quality improvement. Assist in development of processes and create procedures to effectively meet or exceed client expectations. Communicate updates and changes to the team as needed.
7. Manages and implement operational policies and procedures to ensure compliance with State and Federal regulations and internal compliance requirements. Develop and maintain effective risk governance and operational risk management systems and processes to manage risk and safeguard assets.
8. Works with more senior staff when dealing with complex issues and projects.
9. Direct support to the Wholesale Payments products and solutions managing capacity needs meeting or exceeding established service levels and driving client satisfaction.
10. Demonstrated ability to lead and achieve desired results. Strong in problemsolving partnership communications persuasion and negotiation
11. Researches suggests and implements more efficient processes to improve quality enhance client satisfaction and reduce costs.
12. Responsible for talent related activities including recruitment retention career development performance management salary administration promotions transfers succession planning training coaching and terminations within established policies and guidelines.

Qualifications

Required Qualifications:
The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Bachelors degree in business Accounting or related field or equivalent work experience.
2. Five or more years direct experience managing a team performance and resource allocations.
3. Seven or more years of relevant financial services or related work experience.
4. Demonstrated leadership abilities innovation and performance within a production environment.
5. Demonstrated experience in partnering with diverse teams based in various regional locations.
6. Ability to manage and negotiate with senior leadership and alliance relationships.
7. Strong interpersonal skills and an ability to build relationships display organizational savvy leverage networks and value diversity.
8. Strong ability to provide positive client experience.
9. Ability to translate strategic priorities into operational expectations; drive organizational and cultural changes needed to adapt to new approaches enhanced technology and corporate initiatives.
10. Knowledge of risk and controls and operational risk management methodologies; Knowledge regulatory and compliance requirements.
11. Critical thinking skills: ability to synthesize complex information to communicate effectively with associates at all levels.
12. Demonstrated advanced skills in computer applications such as Microsoft Office Suite.

Preferred Qualifications:
1. Degree in Finance Accounting Business Engineering or another related field.
2. Prior management experience with leading a diverse production team.
3. Previous experience and knowledge in Wholesale Payments.
4. Training certifications or additional education related to banking.
5. Five or more years experience with project management or Six Sigma certification.