Enterprise Banking Relationship Manager
Enterprise Banking Relationship Manager
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1 Vacancy
Job Description
Job Description:
Job Summary
Relationship Managersmaintain and expand relationships strategically with customers and serving as the primary liaison between CSI and the customers. They constantly strive to achieve excellence in customer service that leads to high customer satisfaction contract renewals representing the entire range of company products and services while ensuring assigned customers needs and expectations are met by CSI.
Key Responsibilities
Fosters and grows relationships with multiple customers.
Typically supports a single line of business and/or understands a primary application.
Demonstrates a general understanding of CSI products and/or service offerings.
Establishes and maintains productive professional relationships with key personnel in assigned customer accounts; ensures assigned customers needs and expectations are met; serves as a point of escalation for unresolved issues.
Contributes to and works to ensure business retention pipeline generation and the receipt of Would Recommend CSI surveys.
Participates and/or leads in the crosssale process and pipeline generation.
Performs various sales and relationship activities to meet assigned targets for retention; builds productive pipelines; produces profitable sales volume; and contributes to the achievement of strategic objectives.
Participates in consultative selling by staying in constant communication with the client to proactively understand their needs goals and direction.
Evaluates the usage of all CSI products with each assigned client and presents additional CSI products and valueadd solutions as appropriate; keeps clients abreast of product offerings through CSI marketing efforts product notifications and webinars.
Perform other duties as assigned.
Primary Results Accountable for Achieving
High NPS score.
Familiarize the customer with new and existing products/services.
Provide a conduit to the product sales and support teams to assist customer in achieving their goals and achieve
Address customer concerns and issues.
Alignment of customer expectations with CSI to build trust and rapport that yields a stronger relationship.
Produces customer satisfaction appreciation and loyalty to strengthen relationships.
Responsible for all interaction between CSI and the customers. This includes bill collection customer service cross sales and management reporting. Ultimate accountability is excellent customer satisfaction.
Job Requirements
Education or job knowledge equivalent to college or university undergraduate education.
The minimum amount of relevant work experience required to successfully perform the job is at least three 3 years.
Collaboration skills
Listening skills
Problem solving skills
Negotiation skills
Business acumen
Followthrough and attention to detail
High organizational management skills
Mathematical skills
Communication skills both written and verbal
Reasoning skills
Analytical skills
Work Environment
Travel: Some travel required 2050.
Physical Demands: The employee must be physically able to perform all essential job duties with or without reasonable accommodation and shall be physically able to perform the tasks and/or functions listed above to the extent jobrelated and consistent with business necessity
As a forwardthinking software provider Computer Services Inc. (CSI) helps community and regional banks solve their customers needs through open and flexible technologies. In addition to its awardwinning core banking platform these include the latest in lending digital banking payments financial crime prevention and cybersecurity. Building on its nearly 60year track record of personalized service CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI visit
CSI provides rewarding and challenging career opportunities for our employees. When determining your pay we consider various factors such as your skills qualifications experience and location. Along with a competitive salary this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits visit: Benefits Summary
CSI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation gender identity national origin age physical and mental disability marital status veteran status or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process please email us at and we will work with you to meet your accessibility needs.
For applicants residing in California please read Privacy Notice for California Residents CSI (csiweb)
Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.
Required Experience:
Manager
Employment Type
Full-Time
