Customer Service Representative
Customer Service Representative
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Salary Not Disclosed
1 Vacancy
Job Description
Location(s)
Chesterfield MissouriDetails
Kemper is one of the nations leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a highperforming culture valuable opportunities for personal development and professional challenge and a healthy worklife balance can be highly motivating and productive. Kempers products and services are making a real difference to our customers who have unique and evolving needs. By joining our team you are helping to provide an experience to our stakeholders that delivers on our promises.
TEAM SUMMARY:
Kemper proudly serves growing niche and underserved markets by providing appropriate and affordable insurance and financial solutions. This is enabled by a team of dynamic innovative employees who act like owners and are continually driven byintellectual curiosityanalytical superiority andbeing worldclass operators. Kemper Life has a talented operations team that believes in this strategic intent. This role is a great opportunity for the right person who wants to be part team in a dynamic growing company. We are looking for the person who can help us make a difference by best serving the needs of our customers. Come join us in Growing for LIFE.
POSITION SUMMARY:
As a Customer Service Representative you will be working the front line and charged with the mission of effectively accurately and courteously answering telephone inquiries from our customers. This is a key position handling a high volume of incoming calls. This position involves research and resolving customer inquiries via telephone.The level and compensation will be commiserate with your experience.
All new team members will be scheduled 9:306:00 Monday Friday. After 90 days hybrid schedules 3 days in the office/2 days work from home) may be available.
LOCATION:This position is located in Timberlake Manor
PRINCIPAL DUTIES AND RESPONSIBILITIES:
- Answer customer calls
- Display empathy and understanding of customer needs and wants
- Research customer issues
- Resolve customer inquiries accurately
- Maintain service level standards (quantitative and qualitative measures)
- Other duties as assigned
MINIMUM JOB REQUIREMENTS:
- High school diploma or equivalent required.
- Previous customer service experience required.
- Previous Insurance experience a plus
- Previous Call Center experience a plus
- This is an in office role.
REQUIRED JOB SKILLS:
- Prior experience in a role utilizing verbal written communication and professional telephone skills
- Experience that reflects ability to represent the company in a professional manner.
- Proven track record of multitasking ability
- Examples of organization skills and ability to prioritize work
CANDIDATE PROFILE:
- Highly motivated and natural selfstarter independent thinker great planner and team player
- Structured in thinking process and strong problemsolving skills the ability to break down complex problems and find solutions
- Ability to cope with uncertainty learn fast motivated by new and complex challenges
- Manage information in a visually appealing and easy to understand method
- Drive results across a team of dynamic communicators and professionals
- Ability to quickly absorb complex issues ensure alignment across crossfunctional teams
- Possesses a continuous improvement mindset
COMPETENCIES NEEDED:
- Decision Quality making good and timely decisions that keep the organization moving forward
- Drives Results consistently achieves results under difficult circumstances
- Action Oriented takes on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm
- Collaborates building partnerships and working collaboratively with others to meet shared objectives
- Communicates Effectively develops and delivers multimode communications that convey a clear understanding of the unique needs of different audiences
- Values Differences recognizes the value that different perspectives and cultures bring to the organization
- Nimble Learning actively learning through experimentation when tackling new problems using both successes and failures as learning fodders
Kemper is proud to be an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran disability status or any other status protected by the laws or regulations in the locations where we operate. We are committed to supporting diversity and equality across our organization and we work diligently to maintain a workplace free from discrimination.
Kemper does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Kemper and Kemper will not be obligated to pay a placement fee.
Kemper will never request personal information such as your social security number or banking information via text or Kemper does not use external messaging applications like WireApp or Skype to communicate with you receive such a message delete it.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
