Financial Services Specialist

At First National Bank we pride ourselves on extraordinary customer experience and that wouldnt be possible without an extraordinary team! We are seeking a Financial Services Specialist to join our Riverside Branch team in Danville VA!

The Financial Services Specialist is the face of First National Bank and an essential member of the Retail branch team making a meaningful impact on the lives of our customers and communities. The Financial Services Specialist must embody the highperformance behaviors of teamwork professionalism leading by being a positive example and service:

• Demonstrating a commitment to First National Bank Customer Service Standards while maintaining a helpful attitude in a fastpaced environment
• Have proven proficiency in cash handling and verbal communication

What will you be doing in this role

• Operating a teller window to serve the Banks customers by processing a variety of transactions with minimal errors. This includes but is not limited to: accepting deposit and withdrawal requests loan payments verifying cash signatures identifying customers appropriately and maintaining and balancing a cash drawer within established limits while reporting discrepancies to Supervisor
• Opening new accounts certificates of deposit and other products offered by the Bank. Answering customer questions providing account opening information and ensuring that proper paperwork is completed and entered on the computer system
• Handling customer questions or concerns and determining if Supervisor input is necessary
• Performing daily branch functions such as processing night deposits and mail balancing and servicing the ATM and may be responsible for Bank opening and/or closing
• Providing additional customer services including Cashiers Checks and cross selling Bank products and services by referring clients to other departments as appropriate
• Following directions from members of Management and complying with all department and company policies and procedures

What will you need

• High School diploma or equivalency required; Associates degree preferred
• Prior Teller experience and basic knowledge of relevant banking regulations preferred
• Working knowledge of Microsoft Office products
• To be a wellorganized detailoriented problem solver who shows strong initiative and learns and works quickly and accurately with minimal supervision
• An effective verbal written and interpersonal communication skills with ability to understand and carry out instructions interpret documents understand procedures give directions and speak clearly
• Possess basic math skills including the ability to add subtract multiply and divide whole numbers fractions and decimals; calculate interest and account balances; locate routine mathematical errors; and count currency and coin

Physical/Environmental Demands

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions
• This position works in a normal office environment
• While performing the duties of this job the employee is regularly required to talk and hear. The employee is frequently required to stand walk and sit. The employee is occasionally required to reach with hands and arms. The employee may occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision