Safety Facility Monitor

At MTM we are not just colleagues; we are collaborators on a shared mission; communities without barriers. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation collaboration and growth. If you are passionate driven and ready to join a team where your work will directly transform and shape our industry then we want to talk to you!

What Will Your Job Look Like

The Safety and Facility Monitor is responsible for ensuring transportation providers who contract with MTM meet and exceed the compliance requirements contained in our contract. This includes performing random and/or schedule site visits inspections and provide street level monitoring. The Safety and Facility Monitor performs semiannual vehicle inspections to ensure vehicle compliance with all ADA and other Federal State and Local regulatory standards.

This position will primarily be MondayFriday 9am5:30pm. The office is located at 4100 Garden City Drive Hyattsville MD 20785.

What Youll Do:

• Conduct periodic inspections of vehicles and equipment being used for service throughout the term of the contract. Such inspections may be conducted at the paratransit operating facility MetroAccess main facility during the provision of service or at another time and location as stipulated by MetroAccess
• Will review vehicle files for inspection to ensure that required maintenance activities are being completed appropriately
• Performs scheduled and random visits (local travel) to required facilities to verify level of service and provider adherence to contract standards
• Perform onsite visits and street observations of current MetroAccess customers in the DMV
• Perform on street observations of providers vehicles drivers and services Document on street observations and provide input to MetroAccess on both positive and negative findings
• Schedule facility and maintenance inspections
• Meet with the service provider to audit files and records educate the contractor and review any areas of deficiency
• Perform random and/or scheduled site visits and inspections
• Monitor pickups and dropoffs at major trip generators for safety and efficiency
• Ensure safety and comfort features are in good working order (i.e. brakes tire tread signals etc.
• Conduct location reviews to evaluate accessibility and locate any unsafe stops or conditions
• Prepare and present comprehensive reports and briefings
• Maintain extensive knowledge and understanding of MetroAccess operating policies and procedures
• Observe operator behavior driving records handling of customers and timeliness of transports
• Respond to MetroAccess on all inquiries in a timely manner and attend meetings
• Plan and document deficiencies and provide follow up reports to management on a regular basis
• Investigate quality of transportation vehicles and notify MetroAccess of service requirements and alteration(s) in a timely manner
• Will ensure that each of the operators employed by the contractor are credentialed for paratransit services that meet MetroAccess standards
• Will review the operators license proof of insurance training certificates and other documents
• Other duties as assigned

What Youll need:

Experience Education & Certification:

• High school diploma or GED
• Must possess a valid Drivers License

Skills:

• Strong interpersonal and supervisory skills
• Knowledge of appropriate maintenance processes
• Ability to work independently with minimal supervisor
• Selfmotivation and superior time management skills
• Knowledge of or ability to learn Microsoft Outlook work Excel and Trapeze
• Proven experience dealing with conflict management and resolution
• Willingness and ability to travel locally within the DC area 75 of the time
• Valid/current drivers license and a clean driving record
• Flexibility to work a variety of work schedule/hours
• Extensive knowledge of MetroAccess protocols
• Ability to maintain high level of confidentiality
• Regular attendance

Even Better If You Have:

• Bachelors degree preferred
• 2 years of vehicle inspection experience preferred
• 2 years of facilities inspection experience preferred
• Prior audit experience and/or knowledge of Medicaid guidelines preferred

Whats in it for you:

• Health and Life Insurance Plans

• Dental and Vision Plans

• 401(k) with a company match

• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave

• Casual Dress Environment

• Tuition Reimbursement

• MTM Perks Discount Program

• Leadership Mentoring Opportunities

Hourly Wage: $23 an hour

This information reflects the base hourly pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss with us as you move through the selection process.