Managed Services GDM Transition COE Associate - Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations reduce costs and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management technology and process optimization to deliver highquality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services along with managing delivery teams programmes commercials performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process tools and services.

Driven by curiosity you are a reliable contributing member of a team. In our fastpaced environment you are expected to adapt to working with a variety of clients and team members each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm you build a brand for yourself opening doors to more opportunities.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives needs and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen ask questions to check understanding and clearly express ideas.
• Seek reflect act on and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.

Job Summary
A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities achieve operational efficiencies and harness the power of technology. Within our global Managed Services platform Transitions objective is to successfully enable operations to meet contracted service requirements through the documented solution and demonstrated Operational Readiness prior to Commencement of Service Delivery. Transition operates with quality and within a standard across all towers of the Managed Services Practice regardless of the size of the engagement and the size of the customer.

Minimum Degree Required (BQ) *:
Bachelors Degree

Degree Preferred:

Required Field(s) of Study (BQ):
B Tech

Preferred Field(s) of Study:
Year(s) of Experience (BQ) *: US

23 years of experience

Certification(s) Preferred: Prince 2 ITIL

Preferred Knowledge/Skills *:

Job Description
Assist in managing the transition projects ensuring alignment with strategic goals and timelines.
Develop and maintain detailed project plans schedules and status reports.
Collaborate with crossfunctional teams to gather requirements and deliver actionable insights.
Support project managers in identifying risks and developing mitigation strategies.
Prepare clear and concise presentations for internal and external stakeholders.
Assist in stakeholder communication and management to ensure all parties are informed and aligned.
Continuously seek opportunities to improve transition processes and methodologies.

Position Requirements:

Required Skills:

23 years of relevant experience in project management business analysis or a similar role.
Strong analytical and problemsolving skills.
Experience with SAP/ERP transitions is a plus.
Ability to work collaboratively in a team environment and manage multiple priorities.
Project Management Risk & Budget Management
ITIL Processes and understanding of Operating Models for Managed Services
Process Mapping and Reengineering
Excellent communication skills and stakeholder management

Preferred Skills:
Proficiency in Power BI or any data visualization tool and reporting
Excellent Presentation skills
Continuous Improvement CI
Change Management
Understanding of Technologies (Infra &/or App) and keenness to invest in learning new technologies
Knowledge of MS Office suite (MPP & Visio in particular)

Education (if blank degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank certifications not specified)

Required Skills

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Automation Automation Framework Design and Development Automation Solutions Budgetary Management Business Process Automation (BPA) Business Process Improvement Business Process Outsourcing Business Transformation Communication Continuous Process Improvement Data Quality Automation Deliverable Planning Delivery Excellence Design Automation Digital Transformation Emotional Regulation Empathy Inclusion Intellectual Curiosity Managed Services Operational Excellence Operational Performance Management (OPM) 19 more

Desired Languages (If blank desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship

Government Clearance Required

Job Posting End Date