Store Supervisor

Our Mission: Providing people with the skills and resources to become selfsufficient through the power of work.

Our Diversity Statement: LLGI recognizes our employees differences in age disability veteran status ethnicity national origin language race religion family and marital status socialeconomic status gender identity sexual orientation political affiliation and other unique attributes. The individual differences life experiences knowledge innovation unique capabilities and talent our employees bring to the workplace represent an essential part of our culture.

Job Title: Store Supervisor

Department: Retail operations

Reports To: Store Manager

Classification: NonExempt

EEO1 Category: Laborers and Helpers

Safety Sensitive: Yes

Supervises: N/A

Job Summary

Store Supervisors serve as lead workers in the daytoday activities of the sales floor donation door operations and donated goods processing. They are accountable for the store operations while acting as manager on duty. Operations include the collection of donationsprocessing pricing stocking performing register transactions and handling donated goods overall to meet expected goals at every step of the process. This position requires a strong customer focus operating with minimum supervision and understanding business demands.

Essential Job Duties

1. Ability to successfully perform all duties of a Retail Associate

2. Train coach and provide feedback to help staff strengthen and develop skills

3. Ensure store staff follows policies and procedures

4. Demonstrate leadership and positive role modeling for retail staff.

5. Report loss control concerns to the General Manager and/or Assistant General Manager in a timely manner

6. Effectively manage time and monitor retail staff time to ensure that work is completed

7. Assume responsibility and accountability for the completion of job duties and meet production goals

8. Perform bank deposits and related cashhandling duties

9. Fill in for store staff as needed

10. Perform opening and closing procedures

11. Assign tasks and supervise Retail Associate and Team Lead performance while acting as manager on duty 12. Perform other tasks as assigned

Competencies

Adaptability Managing Conflict Stress Tolerance Communication Tenacity Urgency

Coaching Delegating Building Trust

Education Experience and Expectations

High school diploma or equivalent

1 year of experience in a lead capacity and/or quality control or oversight preferably in a retail establishment Basic knowledge of Microsoft Office products including Word PowerPointOutlook Excel; and pointofsale software

Valid drivers license safe driving record proof of insurance and reliable transportation.

Knowledge Skills and Abilities

Requires CPR/First Aid certification or ability to obtain certification within six months of employment Requires proficiency with the Google business platform and/or Microsoft Office products including Word PowerPoint Outlook and Excel and the ability to utilize other software such as payroll and point of sale Requires a valid drivers license safe driving record proof of insurance and reliable transportation Maintains confidentiality of information related to LLGI operations financial matters and personnel matters. Works independently while fostering a strong team atmosphere.

Conveys information clearly through verbal and written communication.

Demonstrates sensitivity and the ability to communicate with a diverse population promotes diversity and inclusion throughout the organization.

Interacts with people in a manner that enhances their dignity privacy and confidentiality. Requires a high level of professionalism integrity business conduct and ethical behavior. Understands and follows LLGI policies and procedures.

Requires ability to be consistently at work and on time on scheduled work days.

Embraces the mission vision and values of LLGI.

Physical Requirements

Lift or move up to fifty 50 pounds of clothing and housewares safely on and off retail shelving fixtures up to ten 10 feet high clothing racks four 4 feet high and zracks six 6 feet high

Push and pull zracks holding up to one hundred 100 pieces of clothing and weighing a minimum of 150 pounds The ability to bend and reach into gaylords five 5 feet high to remove clothing and housewares Manual dexterity to fasten and unfasten buttons; snaps and zippers; operate cash registers and tagging guns Stand for long periods throughout the day

The ability to perform a combination of tasks for extended periods such as stooping bending kneeling crouching crawling lifting reaching carrying pushing or pulling objects to sorting and hanging clothing and placing housewares on shelves and racks

Demonstrate visual acuity to evaluate donated items for quality

The ability to identify smells to evaluate donations for undesirable odors such as mold must dust bodily fluids and/or urine

Environmental Conditions

Work in a light industrial/warehouse environment with exposure to heat and cold

Subject to exposure to allergens including dirt dust mold metals rubber plastics latex and pet hair Requires occasional travel to other stores and job sites

Tools and Equipment

Cash register credit/debit card machine barcode reader shopping carts shopping baskets wheeled spring carts wheeled deep carts wheeled zracks handheld pricing machine handheld tagging machine pallet jacks basic retail equipment personal protective equipment hand trucks furniture dollies 4wheel metal/plastic cages material lifts furniture dollies trash bin/can bushel carts trash compactor trash dumpster forklifts stackers (if applicable) company vehicles

Regular Contacts

LLGI Staff Volunteers/Community Service Workers Vendors/Suppliers General Public Donors/Customers Service Participant