Staff Software Engineer - Distributed Systems

Description

Sprout Social is looking to hire a Staff Software Engineer to join our Engineering team.

Why join Sprouts Engineering team

With collaborative crossfunctional teams that span mobile frontend backend and site reliability engineeringthe Sprout Engineering team is a place to sharpen your craft and solve hard problems with the smartest people in the industry. Youll get to work on a techgiant scale with smaller supportive teams where every engineer has the chance to make an impact on our company and our customers. The best part In our industry you often have to switch jobs or even companies to learn a new part of a tech stack or business. But at Sprout our product is a suite so you just need to move teams. Youre able to diversify your skills which not only benefits your teambut also your career.

What youll do

Our Customer Experience Engineering team builds tools to help our customers automate tasks to accelerate response times so they can connect with their customers quickly and efficiently including the Smart Inbox Case Management capabilities Customer Experiences and Integrations external to Sprout. This part of the business is growing very quickly and youll leverage your understanding of both the technical and people implications of a fast growing business to navigate and lead us through this rapid growth and change.

• You will collaborate with the stakeholders to define the vision and help lead the team through complex product and technical roadmaps guiding them to successful outcomes.
• You will work to improve the processes systems and tools we use to deliver quality products champion ideas that matter and hold the team accountable.

What youll bring

Were looking for a deeply technical creative collaborative pragmatic highly motivated and inquisitive leader to join our team in delivering software that delights our customers. If you love solving hard problems delivering high quality scalable software services and confidently guide your peers to learn from and teach each other wed love to talk to you!

The minimum qualifications for this role include:

• 7 years experience developing and supporting software in a production environment
• 5 years experience programming in an object oriented language such as Java Python C# or C
• 2 years of experience leading engineering projects and initiatives including the design development and implementation of distributed systems ensuring delivery of reliable services prioritizing technical improvements with crossfunctional teams and/or driving technical vision.

Preferred qualifications for this role include:

• 5 years experience developing and supporting high throughput scalable distributed backend services
• 4 years of working with large databases or data stores
• Experience working with and tuning Elasticsearch or OpenSearch in a large distributed setup
• Experience working with cloud computing technologies such as AWS or GCP

How youll grow

Within 1 month youll plant your roots including::

• Complete Sprouts New Hire training program alongside other new Sprout team members.
• Get acclimated to the teams current Mission Goals and Objectives along with future product roadmaps.
• Deploy and make changes to our production systems.
• Interact with SQL and NoSQL data stores and NSQ messaging queues.
• Collaborate regularly with product managers and other product teams to deliver value to our users.
• Get regular team feedback on your work through code reviews and pairing.
• Proactively monitor the health of our services in production to ensure our customers always have a worldclass experience

Within 3 months you will:

• Decompose work into small similarly sized units so that estimation is trivial.
• Work with your stakeholders and squad to create and prioritize quarterly team goals.
• Contribute to our Agile culture of continuous improvement through retrospective meetings and experimentationoriented thinking.
• Build connections with members from other teams through guild meetings and chapter outings.
• Participate in technical design meetings with your teammates to walk through new feature ideas.
• Work with product managers UX developers backend and frontend engineers and your leadership team to come up with the MVPs of new features.
• Be the first line of defense against product outages and defects while on support duty.
• Maintain scale and build systems that execute at internet scale
• Write Engineering briefs design documents coordinate dependencies and act as the domain owner for your product zone and also the adjacencies.

Within 6 months you will:

• Learn to use monitoring and alerting tools to know about problems before our users.
• Plan create and manage large concurrent distributed systems in a cost effective manner.
• Build and demonstrate your engineering skills by attending as well as delivering inhouse presentations workshops and training sessions.
• Lead technical design meetings to walk through new feature ideas.
• Identify technical debt and performance bottlenecks within our systems come up with a plan to improve them and release them to production.
• Work and communicate effectively with other groups across the organization to ensure bigpicture alignment and encourage crossteam collaboration.
• Create a career growth plan with your manager and work towards it.
• Partner with the Infrastructure team to improve your teams ability to deliver scalable reliable and highly available services.

Within 12 months you will:

• Be the goto expert of your teams systems at the company.
• Own crossorganizational projects demonstrating project management skills consensus building and strong leadership.
• Actively mitigate risk of failed delivery and missed deadlines through courageous transparent communication with colleagues and stakeholders throughout a project life cycle.
• Lead technical architecture meetings.
• Identify technical debt and performance bottlenecks within our systems come up with a plan to improve the code and get it pushed to production.
• Mentor junior engineers helping them level up technically.
• Build connections with members from other teams through active networking and community building.
• Have opportunities to contribute to inhouse technical presentations and workshops that share your expertise with large groups of Sprout engineers.
• Surprise us! Use your unique ideas and abilities to change your team in beneficial ways that we havent even considered yet.

Of course what is outlined above is the ideal timeline but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager.

Our Benefits Program

Were proud to regularly be recognized for our team product and culture. Our benefits program includes:

• Insurance and benefit options that are built for both individuals and families
• Progressive policies to support work/life balance like our flexible paid time off and parental leave program
• Highquality and wellmaintained equipmentyour computer will never prevent you from doing your best
• Wellness initiatives to ensure both health and mental wellbeing of our team
• Ongoing education and development opportunities via our program and employeeled diversity equity and inclusion initiatives.
• Growing corporate social responsibility program that is driven by the involvement and passion of our team members
• Beautiful convenient and stateoftheart offices in Chicagos Loop and downtown Seattle for those who prefer an office setting

Whenever possible Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However we are not set up in all states so please look at the dropdown box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office it will be evident in the job listing and your offer letter.

Individual base pay is based on various factors including work location relevant experience and skills the responsibility of the role and job duties/requirements. In the United States we have two geographic pay zones. For this role our current base pay ranges for new hires are:

• Zone 1 (New York California Washington): $184008 (min) $230000 (mid) $276012 (max) USD annually
• Zone 2 (All other US states): $167300 (min) $209100 (mid) $250900 (max) USD annually

The listed ranges represent the full earning potential in this position. Starting salaries for wellqualified new hires are typically around the midpoint of the range. These ranges were determined by a marketbased compensation approach; we used data from trusted thirdparty compensation sources to set equitable consistent and competitive ranges. We also evaluate compensation biannually identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed.

Base pay is only one element of an employees total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprouts equity plan. Employees (and their dependents) are covered by medical dental vision basic life accidental death and dismemberment insurance and Modern Health (a wellness benefit). Employees are able to enroll in Sprouts companys 401k plan in which Sprout will match 50 of your contributions up to 6 with a maximum contribution. Sprout offers Flexible Paid Time Off and ten paid holidays. We have outlined the various components to an employees full compensation package here to help you to understand our total rewards package.

Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer. We do not discriminate based on identity race color religion national origin or ancestry sex (including sexual identity) age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law. Learn more about our commitment to diversity equity and inclusion in our latest DEI Report.

If you require a reasonable accommodation for any part of the interview process or to submit your application please email us at Include the nature of your request and your preferred contact information. Well do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g. you send your resume but are not requesting an accommodation).

For more information about our commitment to equal employment opportunity please click here 1 Equal Opportunity Employment Poster 2 Sprout Socials Affirmative Action Statement 3 Pay Transparency Statement.

When you apply for employment with Sprout Social we will process your job applicant data including your employment and education history transcript writing samples and references as necessary to consider your job application for open positions. Your personal data will be shared with Greenhouse Software Inc. and Crosschq Inc. cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controllers behalf. Accordingly if you are located outside of the United States by clicking Submit Application on this site you consent to the transfer of your personal data to the United States. For more information about our privacy practices please visit our Privacy Policy. California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy.

Additionally Sprout Social participates in the EVerify program in certain locations as required by law.

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