Customer Support Specialist
Customer Support Specialist
Posted on :
13-04-2025
Employer Active
1 Vacancy
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Job Description
About Weel
Weel (Previously Divipay) is Australias leading spend management solution providing software to help businesses streamline and control companywide spending.
As we work towards becoming the epicentre for how every business manages and spends money we keep our colleagues and customers at the forefront of every decision. We believe in a culture of collective accountability where every team members contribution is valued as the key to our success.
Weve hit some major milestones including a successful $20m Series A raise. Our funding is being put to good use helping us to grow and strengthen our product offering and most importantly invest in a team of exceptionally talented people.
A number of notable highlights and accolades were proud to include:
Joining forces with payment providers Visa and Nium to bring even more value to our customers.
The successful launch of our sophisticated new brand that positions us for future growth beyond Australia
Listed on the Australian Financial Review Most Innovative Companies
Winning Partnership of the Year alongside Slyp at the 2022 Finnies
Shortlisted in the Best Small Business App category for the Xero Australia FY23 Awards
Welcomed over 1000 attendees at our inaugural Virtual CFO Summit in 2022.
Its hard to put into words what makes our culture at Weel so special. But one things for sure well always give you the space to explore your passions and have some fun along the way.
Your impact
The Customer Support team at Weel is committed to delivering exceptional experiences to our customers. You will advocate for their needs provide technical support and account management often working in close collaboration with our Engineering Product and Customer Success teams to achieve this.
This role offers a great place to kickstart a career in tech diving into a supportive environment in the heart of startup culture.
With ongoing support and mentorship youll deepen your product knowledge and gain valuable insights from some of the most innovative minds in Fintech.
A day in the life
Become an expert in Weels product features and benefits.
Quickly and effectively address a high volume of customer inquiries through multiple support channels (email live chat screen sharing etc. with precision and speed.
Tackle account issues and complex software problems with ease.
Respond to customerreported issues and system alerts in realtime with professionalism ensuring every issue is tracked and resolved.
Think ahead and identify new ways to improve the product troubleshoot bugs and uncover opportunities to boost the customer experience.
Brainstorm innovative solutions using best practices to help clients reach their goals and get the most out of our platform.
Stay cool and collected in a fastpaced environment providing topnotch customer service even in tough situations.
Partner with our Product & Engineering teams to drive stability and operational success create helpful knowledge base articles and foster a culture of efficiency.
Personalise your responses to customer requests with compelling language and a genuine touch.
Most importantly play a part in Weels mission to provide the best customer experience in the Spend Management space.
Skills wed love for you to bring along
Show off your skills as a wordsmith! Strong written and verbal communication skills are a musthave.
Problemsolver extraordinaire! Were looking for criticalthinking wizards who can tackle any challenge that comes their way.
Youre always ready for action! Bring your energy and passion to a dynamic work environment. Customercentric and empathetic youre always putting their needs first.
Patience is a virtue and youve got it in spades.
Techsavvy and familiar with software systems youre always one step ahead.
Process improvement! Youve got an eye for finding ways to make things better.
Bonus Points if youve got an understanding of accounting principles and technology i.e. Xero MYOB Quickbooks
Our growing list of Weel perks:
Options package we feel and act like owners because we are!
Birthday leave and a budget to celebrate you!
Countrywide team events (and travel budgets for interstate employees)
A progressive parental leave policy
Quarterly budgets for team bonding
Wellness leave (no need to throw a sickie your mental wellbeing is just as important as your physical health)
Study leave and limitless careergrowth opportunities
Access to our Uprise Employee Assistance Program
Petfriendly offices
Summer Fridays
We love our private space within WeWork right in the heart of the city. With bottomless mugs of free coffee puppy picnics and regular recreational activities theres something for everyone. Were a hybrid workplace with flexibility to promote a healthy worklife balance.
We love our face to face time and operate in a hybrid environment with 3 days a week based in our central Sydney CBD office. With bottomless mugs of free coffee puppy picnics and regular recreational events theres something for everyone. Were a hybrid workplace with flexibility to promote a healthy worklife balance.
Were better together
At Weel were committed to fostering an inclusive and equitable workplace that promotes and values diversity: a place where everyone can bring their authentic whole selves to work.
We celebrate uniqueness and diversity of experiences because we know that bringing together different points of views is our strength.
Our values are: 1 bias towards action; 2 relentlessly exceeding customer expectations; 3 collective accountability; and 4 speed through simplification.
If you dont think you meet all the requirements of the role but align with our values we would still love to hear from you!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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