Senior Education Support Administrator Student Experience and Communications - College of Life and Environmental SciencesGrade 5
Senior Education Support Administrator Student Experience and Communications - College of Life and Environmental SciencesGrade 5
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£ 29647 - 31460
1 Vacancy
Job Description
Position Details
College of Life and Environmental Sciences
Location: University of Birmingham Edgbaston Birmingham UK
Full time starting salary is normally in the range 29647 to 31460 with potential progression once in post to 35388
Grade: 5
Full Time Permanent
Closing date: 5th May 2025
Our offer to you
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years andweare equally proud to be recognised as a leading global want to attract talented people from across the city and beyond support them to succeed and celebrate their success.
We are committed to helping the people who work here todevelopthrough our sectorleading Birmingham Professional programmewhichprovides allprofessionalservices staff with development opportunities and the encouragement to reach their full almost 5000professionalservices jobs in a widerange of functionsin Edgbaston andin our campus inDubai there are plenty of opportunities foryou to be able to develop yourcareer at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas innovation and warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we areand how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees andtothe success of the University and depending on the role we offer avarietyof flexible working arrangements. We therefore welcome discussions on all forms of flexible working addition you will receive a generous package of benefits including 40 dayspaid holidaya year one paid day a year for volunteering occupational sick pay and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus including main bus routes and a train station on campus we have a stateoftheart sports centre with pool shopsplaces to eat and drinkour own art gallery museum and botanical gardens.
Find out more about thebenefits of working for the Universityof Birmingham
Role Summary
You will join a professional services team which is passionate about providing excellent administration support for students and staff.
Duties may vary between teams but you will have the opportunity to contribute or take a lead in all aspects of administration supporting the delivery of our Student Experience and Student Communications activities.
You will work closely with a diverse group of people including managers academic staff and students to deliver the annual cycle of Student Experience and Student Communications related activity.
This role is line managed by the College Communications Officer (Students) with dotted line management responsibilities to the Student Experience Officers.
Main Duties
- Where needed act as primary contact for academic staff and students involved in the delivery of Student Experience and Student Communications activity providing expert guidance understanding and resolving queries and identifying when to delegate or escalate queries.
- Deal with higher profile contacts on own initiative.
- Work with and support the Student Experience and Student Communications teams to plan organise maintain and deliver relevant activity enabling its success.
- Specifically take responsibility for the more complex tasks associated with Welcome induction/reinduction the LES student bulletin procurement Student Representation System and graduation etc. This may include taking leadership on certain projects/campaigns as agreed by the line manager.
- Make a substantial contribution to the management development and implementation of operational processes.
- Prepare and deliver management and institutional reports; this will include responding to complex data requests involving the need to pull information from various sources.
- Compile manipulate analyse and interpret large and complex data sets drawing up reports and/or identifying required actions as appropriate.
- Support the development of systems and procedures to assist in the day to day running of Student Experience and Student Communications administration. This role will include use of procurement systems in addition to CRM and CMS software to support effective communications.
- Responsibility for the regular review and update of key documentation.
- Providing a professional secretarial service to relevant committees and meeting.
- Proactively identifying ways of enhancing the services delivered by Student Experience and Student Communications making recommendations as appropriate.
- Support equality and values diversity moderating own behaviour to avoid unfair discriminatory impact or bias on others.
- Manage all data in accordance with University policy and Data Protection Regulations.
Other Duties
- The postholder will undertake any other duties that may be assigned by the relevant management team in support of more complex activities.
- If in a supervisory role you will line manage all staff and take responsibility for coordinating and prioritising the work of others normally as the head of a small team or subunit of a team. If not in a supervisory role you will still be expected to act as a role model and coach members of the team.
Required Knowledge Skills Qualifications Experience
You will need to evidence:
- Substantial professional experience in a variety of similar roles; and
- GCSEs to a minimum of grade C in English and Mathematics (or equivalent qualifications); and
- A levels or an equivalent level 3 qualification such as a Level 3 NVQ or level 3 national diploma.
You will be:
- Comfortable in a role where you take significant responsibility and where you are expected to proactively propose new ways of working.
- Comfortable working on your own initiative to complete tasks and projects without close supervision.
- Able to become authoritative quickly on complex systems and be able to advise colleagues on these.
- Able to set the standard for other colleagues acting as a role model and coaching staff as appropriate.
- You will be able to communicate and delegate effectively as required.
- Well organised with the ability to prioritise work (your own and the work of others) proactively independently and as part of a team.
In addition to the above you should be able to demonstrate and/or evidence the following:
- The ability to work to tight deadlines in a collaborative team environment.
- The ability to supervise and support the work of other team members.
- A good understanding of delivering excellent customer service and the ability to influence others to deliver it too.
- The ability to interact with individuals at all levels of internal and external organisations.
- Experience of using and maintaining complex work systems e.g. student databases/record systems or equivalent.
- Exemplary attention to detail and the ability to work confidentially use judgement and make appropriate decisions within the constraints of the role.
- The ability to cope with change in a fast moving dynamic environment where change is often required immediately.
- An understanding of the importance ofequality and diversity in the workplace.
- Ability to identify and respond to equality and diversity issues in line with relevant policies and procedures.
Dimensions
You may directly manage others in this role but even if you do not you will still be expected to act as a role model and coach members of the team. You will not normally manage a budget in this role.
Planning and Organising
You will be required to manage and prioritise a varied and complex workload to deliver within required time frames and make a substantial contribution to the management development and implementation of operational processes.
Problem Solving and decision making
You will be working under the direction of a senior manager but with considerable autonomy to deliver the outputs will be working within the framework of existing policies processes and procedures for the University and the College but there will be plenty of scope to review and shape processes. You will take day to day decisions on some of the more complex tasks in the teams remit including identifying next steps as appropriate.
Internal and External relationships
This role will be liaising with internal colleagues and stakeholders external stakeholders as well sometimes with customers who have issues with the service with an expectation on maintaining good working relationships with all.
Informal enquiries to Jacob PlumtreeJones email:
View our staff values and behaviourshere
We believe there is no such thing as a typical member of University of Birmingham staff and that diversity in its many forms is a strength that underpins the exchange of ideas innovation and debate at the heart of University life. We are committed to proactively addressing the barriers experienced by some groups in our community and are proud to hold Athena SWAN Race Equality Charter and Disability Confident accreditations. We have an Equality Diversity and Inclusion Centre that focuses on continuously improving the University as a fair and inclusive place to work where everyone has the opportunity to succeed. We are also committed to sustainability which is a key part of our strategy. You can find out more about our work to create a fairer university for everyoneon our website.
Required Experience:
Senior IC
Employment Type
Full-Time
