Product Support Specialist Representative Pleasure Craft
Product Support Specialist Representative Pleasure Craft
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 126000 - 189000
1 Vacancy
Job Description
Career Area:
Product SupportJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
About Caterpillar Oil & Gas Marine:
Caterpillars Oil and Gas division (COGMD) provides superior products and service solutions to make our customers more efficient and lower total cost of ownership. Globally we deliver engineered oilfield and drilling equipment repair and certification mechanical and rotating equipment repairs and upgrades rapid prototyping of spare parts robust asset management operation and maintenance and field engineering services. We offer a wide range of career opportunities across a variety of technical and business roles in engineering and service locations worldwide. Join our team and help build engineering solutions that change the you join the Caterpillar Oil & Gas and Marine Division (COGMD) youre joining a global team that helps to power the global energy industry as well as provide power and propulsion on the water.
About the role:
The Product Support Specialist Representative (Pleasure Craft) will be primarily supporting our Pleasure Craft industry segment customers through Caterpillar Marine Dealers and AMDs (Authorized Marine Dealers).
What you will do:
Leading daily operations of representatives optimizing dealer performance.
Coordinating program initiatives across the organization.
Utilizing excellent indepth knowledge of organizational products and programs to educate customers and team members within the department.
Cultivating and maintaining ongoing customer relationships.
Measure dealer performance and support districts on developing improvement action plans and gap resolution initiatives to support parts & service operational excellence.
What You Will Have:
Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Extensive Experience:
Facilitates creation of the right products and services to resolve customer business issues.
Fosters strong customer relationships via delivery on commitments open communication and ongoing feedback/improvement.
Advises others on creating customer focused environments in various scenarios.
Anticipates customer needs focusing efforts to proactively meet needs and exceed customer expectations.
Measures and observes customer satisfaction levels to ascertain and implement service improvement alternatives.
Communicates and models the criticality of customer focus as an organizational strategy.
Effective Communications: Understanding of effective communication concepts tools and techniques; ability to effectively transmit receive and accurately interpret ideas information and needs through the application of appropriate communication behaviors.
Level Working Knowledge:
Delivers helpful feedback that focuses on behaviors without offending the recipient.
Listens to feedback without defensiveness and uses it for own communication effectiveness.
Makes oral presentations and writes reports needed for own work.
Avoids technical jargon when inappropriate.
Looks for and considers nonverbal cues from individuals and groups.
Decision Making and Critical Thinking: Knowledge of the decisionmaking process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Extensive Experience:
Differentiates assumptions perspectives and historical frameworks.
Evaluates past decisions for insights to improve decisionmaking process.
Assesses and validates decision options and points and predicts their potential impact.
Advises others in analyzing and synthesizing relevant data and assessing alternatives.
Uses effective decisionmaking approaches such as consultative command or consensus.
Ensures that assumptions and received wisdom are objectively analyzed in decisions.
Problem Solving: Knowledge of approaches tools techniques for recognizing anticipating and resolving organizational operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
Level Extensive Experience:
Ensures capture of lessons to be learned from a problemsolving effort.
Organizes potential problem solvers and leads problem resolution efforts.
Uses varying problemsolving approaches and techniques as appropriate.
Contributes to standard practices for problemsolving approaches tools and processes.
Analyzes and synthesizes information and devises alternative resolution strategies.
Develops successful resolutions to critical or wideimpact problems.
Collaborating: Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Level Extensive Experience:
Demonstrates experience engendering collaborative processes that lead to problem solving and the achievement of business goals.
Establishes shared goals to foster collaboration.
Ensures that everyone can access the same data and provide input into how business is conducted.
Redesigns physical areas to allow for collaboration and private time.
Deemphasizes divides; focuses on collaboration across generations functions regions and levels.
Implements methods for people to come together on the fly to make decisions solve problems and develop products/services.
Top Candidates Will Have:
- 5 years experience and background in pleasure craft systems and business
Additional Information:
- Up to 50 Travel Required
Summary Pay Range:
$126000.00 $189000.00Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjobrelated knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.
Benefits:
Subject to plan eligibility terms and guidelines. This is a summary list of benefits.
Medical dental and vision benefits*
Paid time off plan (Vacation Holidays Volunteer etc.*
401(k) savings plans*
Health Savings Account (HSA)*
Flexible Spending Accounts (FSAs)*
Health Lifestyle Programs*
Employee Assistance Program*
Voluntary Benefits and Employee Discounts*
Career Development*
Incentive bonus*
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
* These benefits also apply to parttime employees
Relocation is available for this position.Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer such as H L TN F J E O. As a global company Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at Dates:April 11 2025 April 24 2025Any offer of employment is conditioned upon the successful completion of a drug screen.
EEO/AA Employer. All qualified individuals Including minorities females veterans and individuals with disabilities are encouraged to apply.
Not ready to apply Join our Talent Community.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
