Technology Support Specialist - Administration
Technology Support Specialist - Administration
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Waterloo Schools is an equal employment opportunity/affirmative action employer.
Job Summary: This position is responsible for technology maintenance and support at assigned locations. In addition to troubleshooting and completing repairs this position workswith staff to ensure technology is utilized to the fullest extent possible. This position also assists with the districts technology helpdesk.
Hiring Specifications:
Education
Associates degree in computer networking computer science computer information systems management information systems or related field or equivalent work experience
Certification
A certification preferred
Experience
Experience with computer repair networks and software
Experience with troubleshooting a variety of technologies
Experience communicating with a diverse user group
Skills Knowledge & Abilities
Critical thinking skills with the ability to troubleshoot and come to a resolution
Skilled working with computer hardware and software
Ability to communicate with a diverse group of people with varying technical
backgrounds
Ability to work independently and in a team environment
Good organizational skills
Great communication and customer service skills
High level of integrity including the ability to safeguard confidential information
Technology Requirements
Knowledge of computer servicing and software
Knowledge of various Microsoft operating systems
Knowledge of A/V systems
Knowledge of computer hardware
Knowledge of cybersecurity best practices
Supervision of Others:
N/A
Personal Contacts:
All district personnel
Technology staff members
Job Duties:
1. Installs maintains and upgrades computer hardware peripherals software and other
technology equipment.
2. Delivers and configures new hardware/software.
3. Assists in basic networking support including physical cabling.
4. Orders parts.
5. Maintains accurate records of service status and resolution through the districts help desk
system.
6. Troubleshoots hardware/software problems for computers as well as peripherals and other
equipment.
7. Maintains professionalism at all times.
8. Mentors staff on the effective use of available technology.
9. Serves as a resource for staff to consult in expanding technology usage.
10. Maintains accurate inventory records for all district equipment.
11. Assists with the operation of the districts helpdesk.
12. Performs other duties as assigned.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
