Field Service Engineer
Field Service Engineer
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Job Description
At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
All we accomplish is grounded in our core values of Customer Focus Achievement Accountability Teamwork Employee Value and Integrity
Job Title
Field Service EngineerJob Description
At Azenta new ideas new technologies and new ways of thinking are driving our future. Our customerfocused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington MA and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development clinical and advanced cell therapies for the industrys top pharmaceutical biotech academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis sample management and storage services informatics software and consumables with the largest installed base managing over 1 billion samples globally.
How Youll Add Value
The Field Service Engineer performs basic/routine customer support activities involving the installation modification repair and preventive maintenance of Azentas equipment and systems generally at customer sites to ensure proper working order. Works under supervision following established policies and procedures to ensure company and customer quality standards are met. Discretion and independent judgment are required for resolving customer issues. Candidate may be assigned to support a specific customer site region or product depending upon business needs.
What Youll Do
Install modify repair conduct preventive diagnosis and perform maintenance on the software and hardware of the equipment and systems while adhering to Azentas policies procedures and work direction of supervisor or shift/site lead.
Interface with customers to ensure contract SLA & customer satisfaction levels are maintained with terms of the service agreement/provision
Maintain a safe and clean working environment by conforming at all times to Azentas and customers work protocols and policies.
Attain Equipment Service and Operation Certification on equipment and systems as defined.
Submit reports such as Service and Status Reports on all support activities as defined and required.
Productively react to changing priorities such as Tool or Line down and escalations and support organizational and administrative duties.
Adopt PoC for both customer and internal Azenta Management.
Provide weekly system performance summaries that reports number of system events (weekly monthly and rolling) issue pareto analysis and root cause / corrective actions.
Additional KPI measurement requests throughout the contract period will be considered.
Assist with sample migration (initial transfer from old format to new format and load into customer Store)
What you will Bring
High school degree is required. Associate of Science (AS) degree technical certificate or equivalent is desired.
A minimum of 5 years related work experience or military technical training is required.
Strong Electrical & Mechanical background.
Must possess excellent communication skills with the ability to read write and speak with clarity in the English language and interface effectively with customers and peers.
Requires excellent systematic troubleshooting skills utilizing a structured and comprehensive process to determine the root cause of an outage with the ability to handle problems independently and implement corrective action.
Displays commitment to resolve problems and make independent decisions based upon the priority of the problem in relation to business needs.
Must have a valid drivers license good driving record reliable mode of transportation qualified to obtain a credit card for expenses and able to obtain a valid passport for the term of employment.
Must be qualified to meet the requirements of background screening by a thirdparty agency.
Must be proficient with use of a PC Windows and DOS based Operating Systems. Oracle experience highly beneficial. Be able to use the companys standard software to generate reports presentations and document the daily activities as defined and expected by your manager.
Work performed generally will be to support global needs. International travel is required at times.
Work schedule is to align with customer needs.
On rare occasions individuals may be asked to be oncall or work on holidays or weekends.
Work in cold environments
Working Conditions/ Schedule
Must be available and willing to travel domestically and internationally as needed and be available for specific emergency oncall work. Depending upon business needs travel can vary greatly to as high as 8090 of the time.
Must be able to lift up to 50 pounds climb ladders scaffoldings and use Personal Protective Equipment.
Must be able to work in awkward positions and in confined spaces.
Preferred location: Remote USEast in range of Boston/Billerica preferred
Base compensation: $38$48/hour
EOE M/F/Disabled/VET
If any applicant is unable to complete an application or respond to a job opening because of a disability please email at for assistance.
Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.
Employment Type
Full-Time
