MM AM - India

Mid Market (MM) Account Manager

hireEZ is a talent acquisition software company revolutionizing the recruitment industry. Our AIdriven talent acquisition platform equipped with sourcing analytics and CRM capabilities empowers recruiters to move beyond ineffective practices and ensures the right jobs find the right candidates. As a hireEZ team member you will implement strategic and scalable workforce strategies shaping the recruitment industry with better tools and more efficient workflows. Join us today to start building a better future for recruiters by recruiters.

Proudly we share our accolades:

• Top 25 Work Tech Vendor 2024
• #55 on Deloittes 2022 Tech Fast 500 Award List (Bay Area)
• 2022 Gold Award for Best Advance in Talent Acquisition Technology Brandon Hall Excellence in Technology Awards
• Best DEI Enabling Recruiting Solution 2022 HR Tech Awards

Job Overview:

As MidMarket Account Manager you will be playing a critical role to make a direct impact on customer retention contribute to hireEZs revenue growth and develop your sales skills from the Ateam in our office.

Key Responsibilities:

Customer Engagement and Success Metrics:

• Provide exceptional support to assigned customer accounts ensuring they achieve their desired success metrics and ROI.
• Foster proactive and consistent client engagement building strong relationships with customers.
• Utilize a datadriven approach to secure account health and customer success.

Renewal Management:

• Take the lead in managing the renewal process for existing accounts identifying and addressing potential obstacles to ensure smooth and timely renewals.
• Collaborate with internal teams to gather insights and strategize renewal plans.
• Upsell new products to existing customers to drive revenue growth.

Customer Lifecycle Management:

• Track and document important customer lifecycle details including opportunities and postsales information within hireEZs company CRM (SFDC).
• Keep a close eye on key customer milestones ensuring a seamless onboarding process and continuous user training throughout the lifecycle.

Qualifications:

Skills:

• Customer engagement and client relationshipbuilding skills to cultivate strong relationships with key stakeholders becoming a trusted advisor to clients (high level of professional maturity and business acumen)
• Able to track and document important customer lifecycle details including new whitespace/upsell opportunities key partnership milestones and postsales retention stage strategies within hireEZs company CRM (SFDC)
• Capable of organizational and time management skills to handle multiple responsibilities effectively while collaborating with crossfunctional teams including sales marketing customer enablement and product development to drive customer success and growth initiatives
• Data analytics and reporting skill to translate business priorities and opportunities for the client with leveraging hireEZ & the right solution to maximize ROI

Knowledge:

• Knowledge of customer success lifecycle
• Familiar with the endtoend renewal process managing timely renewals strategic negotiations and minimizing churn
• Knowledge of virtual user product training
• Knowledge of customer ticket management cycle and followthrough
• Familiar with the customer onboarding process and enablement
• Knowledge of recruiting/sourcing lifecycle in talent acquisition
• Familiarity with Jira Tableau hireEZ Product Gong and Salesforce and other applicable applications for account management

Experience:

• 3 years related experience
• SaaS/IT/CT Sales or Consulting background.