Service Ambassador Emergency Department
Service Ambassador Emergency Department
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Job Description
We are so glad you are interested in joining Sutter Health!
Organization:
MPHSMillsPeninsula Medical CenterPosition Overview:
Proactively interacts with patients supports all levels of management and employees during interaction with patients and assists in the navigation of the overall health system to recover service breakdowns in real time. The role provides feedback recommendations and support in the design and improvement of patient care systems to coordinate an exceptional patient/guest experience.Job Description:
EDUCATION:
Equivalent experience will be accepted in lieu of the required degree or diploma
Bachelors degree in business administration social work or other health care related field.
TYPICAL EXPERIENCE:
5 years recent relevant experience
SKILLS AND KNOWLEDGE:
Exhibits the skills to manage complaints and use mediation and negotiation skills.
Proficiency in using computers software and webbased applications.
Effective verbal and written communication skills and the ability to present information clearly and professionally.
Ability to work independently organize workload to provide reliable followthrough and meet timelines deadlines.
Ability to build strong relationships at all levels; develop a full understanding of company practices and tools and communicate them effectively.
Excellent interpersonal conflict resolution skills and analytical skills.
Ability to maintain strict confidentiality regarding patient contact information medical information and all sensitive issues.
*Varied Shift: 3pm 11pm
PHYSICAL ACTIVITIES AND REQUIREMENTS:
See required physical demands mental components visual activities & working conditions at the following link: Job Requirements
Job Shift:
VariedSchedule:
Full TimeShift Hours:
8Days of the Week:
Monday Friday VariableWeekend Requirements:
Every other WeekendBenefits:
YesUnions:
NoPosition Status:
NonExemptWeekly Hours:
40Employee Status:
RegularEmployees of Sutter Health and its entities may handle hazardous in the course of their work including patient care which requires them to manage store prepare receive unpack transport dispose of or administer identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
Pay Range is $42.08 to $63.13 / hourThe salary range for this role may vary above or below the posted range as determined by location. This range has not been adjusted for any specific geographic differential applicable by area where the position may be filled. Compensation takes into account several factors including but not limited to a candidates experience education skills licensure and certifications department equity training and organizational needs. Base pay is just one piece of the total rewards program offered by Sutter Health. Eligible roles also qualify for a comprehensive benefits package.
Employment Type
Full-Time
