Hospitality Operations Manager 5 Game Lodge Hospitality
Hospitality Operations Manager 5 Game Lodge Hospitality
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Salary Not Disclosed
1 Vacancy
Job Description
Introduction
JOB ALERT NEW URGENT PERMANENT VACANCY!!!
HOSPITALITY OPERATIONS MANAGER 5* HOSPITALITY)
PATERSON EASTERN CAPE
MINIMUM ESSENTIAL QUALIFICATIONS:
- Matric
- Degree / Diploma in Hotel Management or related field(ESSENTIAL)
- Minimum of8 years Senior Managementexperience at a5star Luxury property
- Minimum5 years senior management experience in a Game Reserve environment
- Experience inguest service excellence operational efficiency financial & budget
management manage and oversee lodge staff HSE regulations oversee HR andtraining & development initiatives IT & technology solutions
- Highly experienced on lodge/hotelspecific software (GAAP / OPERA etc.
- Proficient on all MS Office packages with Advanced MS Excel
- Willing to accept live in position excluding meals
- Valid drivers license (no endorsements)(ESSENTIAL)
- Own reliable vehicle
Submit your CV in MS Word & supporting documents to
Contact Zurika directly on to discuss this top opportunity!
In accordance with the POPI Act 4 of 2013:
All candidate personal information is treated with confidentiality and the highest level of you not be shortlisted for the vacancy that you have applied for Divergent Recruit (Pty) Ltdwill retain your information on our candidate database for a period of 12 months in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorization to proceed with your you wish to no longer be listed with us we will proceed to remove your personal information from our database with your instruction in accordance with the POPIA guidelines.
Duties & Responsibilities
SKILLS & KNOWLEDGE REQUIRED:
- Exceptional communication and reporting skills (written & verbal)
- Excellent interpersonal relationship building & leadership skills
- Proficient onlodge/hotelspecific software (GAAP / OPERA etc.(recent packages)
- Must be proficient is MS Packages (Outlook Word Excel PowerPoint)
- Situation analysis and problem solving
- Accuracy punctual and attention to detail
- High regard for efficiency and service delivery
- Ability to work effectively under pressure
- Ability to prioritize and manage tasks
- Ability to drive innovation and continuous improvement
- Deadline orientated and ability to multitask
- Good planning and organizational skills
- Professional and deadline driven
- Selfmotivated organized and disciplined work ethics
BRIEF DESCRIPTION OF KEY PERFORMANCE AREAS DUTIES & RESPONSIBILITES:
Main duties & Job Function:
- The Hospitality Operations Manager will be reporting to the CEO and will be responsible for overseeing all hospitality operations to ensure exceptional guest experiences across lodges. This includes developing and implementing service standards managing lodge and hospitality teams optimizing operational efficiency and maintaining high levels of customer satisfaction. The role involves budgeting cost control and compliance with health safety and security regulations. Additionally the Hospitality Operations Manager will ensure that all logistical infrastructural elements of the reserve effecting the hospitality offering are efficient and functional. This role will collaborate with all senior management to enhance guest services drive innovation and ensure the seamless of hospitality strategies.
Key Performance Areas and Responsibilities:
- Develop and implement strategic plans for hospitality operations
- Ensure outstanding guest experiences and service quality across all lodges
- Provide leadership to other departments and foster crossdepartment collaboration to ensure operational excellence
- Manage and oversee lodge and hospitality teams to maintain high standards
- Develop budgets control costs and manage financial performance for the hospitality departments
- Optimize processes to ensure compliance with health safety and security regulations
- Oversee the hospitality departments HR as well as training and development initiatives and needs
- Initiate and drive the implementation of IT systems technology solutions and other support services ensuring they are executed effectively by the responsible teams.
- Support and collaborate on all hospitalityrelated projects such as lodge refurbishments and special initiatives ensuring alignment with operational and guest experience standards
Desired Experience & Qualification
MINIMUM ESSENTIAL QUALIFICATIONS:
- Matric
- Degree / Diploma in Hotel Management or related field(ESSENTIAL)
- Minimum of8 years Senior Managementexperience at a5star Luxury property
- Minimum5 years senior management experience in a Game Reserve environment
- Experience inguest service excellence operational efficiency financial & budget
management manage and oversee lodge staff HSE regulations oversee HR andtraining & development initiatives IT & technology solutions
- Highly experienced on lodge/hotelspecific software (GAAP / OPERA etc.
- Proficient on all MS Office packages with Advanced MS Excel
- Willing to accept live in position excluding meals
- Valid drivers license (no endorsements)(ESSENTIAL)
- Own reliable vehicle
Package & Remuneration
EXECUTIVE MANAGEMENT POSITION
TOP SALARY ON OFFER
LIVEIN POSITION
POSITION IS BASED AT A 5* INTERNATIONAL GAME LODGE ESTABLISHMENT FOR INTERNATIONAL GUESTS
CANDIDATES WILLING TO LIVEIN & RELOCATE TO PATERSON EASTERN CAPE FROM OTHER REGIONS WILL BE CONSIDERED
Interested
Required Experience:
Manager
Employment Type
Full-Time
