FOH - Reservationist
FOH - Reservationist
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Job Description
SA Hospitality Group is Italian at heart the vision of Gherardo Guarducci and Dimitri Pauli who have translated oldworld sensibilities to appeal to modernday New York City clientele. Since 2003 SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus Casa Lever Felice with 24 restaurant locations in Manhattan Southampton NY East Hampton NY Aspen CO Milan Italy and Palm Beach FL.
Position Purpose: This person is responsible for assisting guests in the making changing and cancelling reservations.
*This is for our new Sant Ambroeus Aspen Restaurant opening December 2024!
Key Responsibilities/Accountabilities:
Answer the phone and greet guests on the phone in a prompt and courteous manner with smile and warmth in your voice.
Provide guests with requested information and arrange bookings.
Coordinate all reservation changes through communication with front of the house host/hostess/General Manager /Private Dining Manager
Process takeout orders; practice upselling techniques.
Check and maintain all OUTLOOK correspondence via email menu updates events reservation inquiries invoices etc.
Handling guest dining receipts looking up and sending copies of the itemized final guest bills to guests upon request
Rerecording the voicemail based on restaurant hours of operation changes and event updates.
May be asked to handle guest complaints received over the phone and special reservation requests.
Assisting in updating guest database with email addresses in Open Table system and merging guest profiles with appropriate information regarding preferences for accuracy
Concierges assisting in building of concierge database by closely communicating with management sending email blasts to concierge list Chefs weekend menu Garden Band events etc.
Assisting with cake orders scanning and filing documents emailing menus and restaurant information directly to guests upon request building distribution lists etc.
If assigned to a coat check area receive coats umbrellas briefcases or bags from guests keep organization in the coat closet issue items to guests based on ticket with a number.
May assist with other duties as assigned by management such as entering food invoices into our assignedsystem making sure all invoices are signed by chefs research on restaurant related subject such as competition check for holidays menus and pricing etc.
Minimal Essential Requirements:
The ability to work as part of a team and personal cleanliness.
Very basic food handling preparation and cleaning skills are welcomed.
Time management and ability to work under pressure to manage high volume of production.
Active listening and learning skills.
Reading and speaking comprehension skills
Discipline to follow set standards.
Ability to lift up to 25lbs.
ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.
This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.
Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I9 within 72 hours of commencing work. Failure to do so will result in immediate termination.
Other details
- Pay TypeHourly
- Min Hiring Rate$25.00
- Max Hiring Rate$25.00
Employment Type
Hourly
