Global Process Delivery Analyst II
Global Process Delivery Analyst II
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Salary Not Disclosed
1 Vacancy
Job Description
WHO YOULL WORK WITH
This role is part of the Nike People Solutions and Teammate Experience Delivery teams and is required to work collaboratively across other HR teams groups and functions to ensure smooth delivery of HR procedures and policies. This includes working across other teams like compensation operations Tier 1 payroll benefits operations and others.
WHO WE ARE LOOKING FOR
In addition the Global Process Delivery (GPD) Professional II role is a deep employee lifecycle data expert and understands up and downstream system impacts and data dependencies. For the Global Process Delivery Professional II role we are looking for a candidate with the following requirements.
- Bachelors degree in the relevant or a related field or combination of education and experience equivalent.
- 2 years of experience in benefits leaves and accommodations data management or relative.
- Understands and communicates fairly complex information specific to the position. Creates standard work products which are reviewed by colleagues. Supports the achievement of goals independently while simultaneously contributing to team performance.
- Initiates analysis and investigation to solve differing but related problems.
WHAT YOULL WORK ON
The Global Process Delivery Professional II role is responsible for executing core HR work fundamental to the Global Process Delivery (GPD) function including monitoring tasks and tickets in Workday and ServiceNow. The GPD team is responsible for executing and monitoring employee lifecycle events and ensuring Nike employee data is correct and complete.
Other responsibilities include:
- Administer and support the daytoday operations of strategic leaves and accommodations programs for one or more countries in the region.
- Responsible for the vendor management of collaborative or occasional vendors. Assist with management of complex strategic vendors.
- Develop and implement process improvements to enhance efficiency accuracy and overall service delivery.
- Support employees queries by applying functional knowledge and relevant experience and using an empathetic customerservice mindset.
- Monitor effectiveness of existing policies guidelines and processes; provide insights/trend analysis and recommendations for solutions.
- Monitor vendor effectiveness and actively manage partners to maintain high satisfaction for Nike and employees.
- Ensure compliance with relevant benefits laws regulations and company policies across theregion.
- Identify operational issues and drive resolution using data analysis and critical thinking.
We offer a number of accommodations to complete our interview process including screen readers sign language interpreters accessible and single location for inperson interviews closed captioning and other reasonable modifications as needed. If you discover as you navigate our application process that you need assistance or an accommodation due to a disability please complete the Candidate Accommodation Request Form.
Required Experience:
Exec
Employment Type
Full-Time
