Customer Operations Associate Onsite
Customer Operations Associate Onsite
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Competitive pay.
- Paid vacation holidays and sick time
- Comprehensive benefits package including 401K medical dental and vision care available from day one.
- Extensive product andonthejob/crosstrainingopportunities supported by our outstanding internal resources.
- Encouraging and collaborative team environment.
- Dedication to safety through our Zero Harm policy.
- JCI Employee discount programs (The Loop by Perk Spot).
What you will do
The Customer Operations Associate under direct supervision tracks and provides support for the HVAC installation contract business. Activelyparticipatesin accounts receivable accounts payable and financial activities such as contract scheduling revenue recognition billings collections and subcontract processing. Provides administrativeday to daysupport in the operational areas of the business.
How you will do it
- Works with project owners to update project cost schedules asrequiredmonthly.
- Assistinstallation team with project cost and revenue tracking to reach revenue goals.
- Runs query reports researches and reconciles unaligned costs such as labor hours material purchases expenses and other operations related transactions. Performs costtransfersas necessary.
- Answers anycustomer/subcontractorsinquiries and resolves or escalates customer issues asappropriate.
- Prepare andsubmitmonthly billings to Customers. Completes anyadditionaldocumentationrequiredfor billing i.e. special pay applicationslienwaiver certified payroll etc.
- Works with accounts receivablescontactstoassistwith resolution of A/R disputes. Researches and determinesappropriate actionsand escalation fortimelyresolution of disputes. Incudesnecessary interaction with Customers to resolve receivable issues and confirm commitment to pay.
- Processes invoice credits and rebills as necessary. Maintains billing and collection notes withinappropriate systems.
- Supports the subcontract process including issuing subcontract documentation and Purchase Orders ensuring all documentation has been provided and received per contractrequirements.
- Manage accounts payable invoicing and reconciliation of accounts payable exceptions and subcontractor PO invoicingissuesas necessary.
- Coordination and support to Sales Team to review andsubmitproject bookings and all required booking documentationfacilitatesthe release of the project booking from MBC addresses any booking holds and returns signed contract documentation to Customers.
- Provideadditionaloperations administration support asrequired.
Required
- High School diploma or equivalent
- One to two years of related work experience preferably within a service / sale or technical work environment.
- Experience with AP/AR required
- Must have strong interpersonal skills to effectively communicate with both internal and external clients.
- Must have the ability to simultaneously handle a large and diverse number of projects tasks and issues with tact cooperation and persistence.
- Ability to prioritize work activities based uponfinancial impactto desired business goals.
- Must have proficient computer skills within the following applications: Microsoft Word Excel Outlook and Internet business application usage.
- Mustdemonstratethe ability to perform work independently anddemonstratesolid organizational and attention to detail skills.
Preferred
- Associatedegree preferred.
- Experience and/or basic project accounting or costingprincipalsis desired.
- Experience and knowledge in the Construction Industry.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and nondiscrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.
Required Experience:
IC
Employment Type
Full-Time
